Joshua Norris
Summary
Enthusiastic Manager with 7+ years experience with strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sonic Drive-In
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
7 ELEVEN CORPORATE STORES
08.2021 - 01.2023
- Managed own store, ensured exceptional customer satisfaction, assisted with cooking and serving customers, reduced customer wait times, ordered merchandise, worked with vendors, handled scheduling, banking/deposits, and payroll, monitored shrinkage, PROMOTED to Traveling Store Manager
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
7-Eleven
08.2016 - 08.2021
- Managed employees, prepared and served food, handled scheduling, banking/deposits, and payroll, assisted on register, merchandising, ordering products, checked in trucks/vendors
Certified Nursing Assistant/Medical Technician
Gleasner Assisted Living
06.2010 - 08.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
High school diploma -
West Muskingum High School
Zanesville, OHSkills
- Interviewing
- Employee orientation
- Payroll
- Bookkeeping
- Sales management
- Shift management
- Budgeting
- Store management
- Merchandising
- Inventory control
- Employee Scheduling
- Cost Reduction
Certification
Medical Technician License
Certified In Servsafe
Timeline
Assistant Manager
Sonic Drive-In
03.2023 - Current
Store Manager
7 ELEVEN CORPORATE STORES
08.2021 - 01.2023
Assistant Manager
7-Eleven
08.2016 - 08.2021
Certified Nursing Assistant/Medical Technician
Gleasner Assisted Living
06.2010 - 08.2016
High school diploma -
West Muskingum High School
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