Joshua Nowakowski
Baltic,CT
Summary
Resourceful and enthusiastic when presented problems or obstacles. Familiar with an outstanding work ethic as well as the ability to collaborate and create strong social networks. 4+ years of work experience in many fields. Thrives with customer service and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Golf Course Groundskeeper
Mohegan Sun Casino And Resort
Norwich, CT
05.2023 - Current
- Kept appearance of turf neat and professional with daily mowing, trimming and maintenance.
- Set up courses each day by changing cups, putting out flags, preparing bunkers, etc.
- Operation of a diverse fleet of heavy machinery and equipment.
- Provided support to other departments in landscaping projects around the facility.
- Maintained golf course greens and fairways by aerifying and topdressing.
Athletic Facilities Management
University of Connecticut
Storrs, CT
09.2022 - Current
- Assisted in the installation of new turf or sod.
- Use of heavy machinery to maintain a professional appearance and performance of athletic fields.
- Conducted regular inspections of the playing surfaces for signs of wear or damage.
- Implemented troubleshooting techniques to resolve issue.
- Monitored weather conditions throughout the day to determine if any adjustments need to be made to the field's condition.
Golf Operations/Club Car Attendant
Mohegan Sun Casino And Resort
Norwich, CT
04.2021 - Current
- Managed golf cart fleet and prepared for rental.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Hosted select players through our casino's host program where I answer incoming calls and resolve player conflict
Pool Attendant/Maintenance Assistant
Sunfox Campground
Lisbon, CT
05.2019 - 06.2022
- Prepared reports on pool usage and related incidents.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Ensured safety of guests by enforcing all safety policies and practices.
- Inspected equipment regularly to ensure proper functioning.
- Responded promptly to inquiries from patrons regarding activities or services offered at the facility.
- Tested chemicals and skimmed leaves and debris on daily basis to maintain pool.
- Managed daily operations of heavy equipment fleet, including troubleshooting and preventative maintenance.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
Education
High School Diploma -
Norwich Free Academy
Norwich, CT06-2022
Skills
- Problem-Solving
- Dedicated Work Ethic
- Customer Service and Assistance
- Equipment Troubleshooting
- Safety Compliance
- Work Planning and Prioritization
- Teamwork and Collaboration
- Computer Skills
- Project Design
Affiliations
- Member of Uconn's Finance Society
- Member of Sigma Alpha Epsilon
- Involved in many philanthropy events such as BeTheMatch and the Covenant Soup kitchen
Languages
English
Native/ Bilingual
Italian
Limited
Accomplishments
- Awarded Mohegan Sun's Team Member of the Week of the entire casino corp. for customer service accomplishments
- Elected Vice President for a chapter of the largest national fraternity that is Sigma Alpha Epsilon
- Named IFC Delegate for Sigma Alpha Epsilon
Certification
- OSHA 10 Certified
References
References available upon request.
Timeline
Golf Course Groundskeeper
Mohegan Sun Casino And Resort
05.2023 - Current
Athletic Facilities Management
University of Connecticut
09.2022 - Current
Golf Operations/Club Car Attendant
Mohegan Sun Casino And Resort
04.2021 - Current
Pool Attendant/Maintenance Assistant
Sunfox Campground
05.2019 - 06.2022
High School Diploma -
Norwich Free Academy
- OSHA 10 Certified
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