Joshua Nowland
Amesbury,MA
Summary
Seasoned in elevating coffee experiences, I spearheaded quality enhancements and customer satisfaction at Plum Island Coffee, mastering coffee Quality and workflow management. My leadership not only improved product standards but also fostered a team-oriented environment, showcasing my ability to blend exceptional customer service with meticulous attention to detail.
Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in Coffee cupping and education. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences. At Little Wolf I built extremely strong customer relations and transformed average customers into life long customers, as well as trained baristas in coffee education.
I also became the youngest ever Cup Of Excellence Judge attending Taiwan's Pilot Cup of excellence. I am a Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Bubble bar boston
Amesbury, MA
08.2024 - Current
- Greeted customers and provided excellent customer service.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Developed seasonal menus with a focus on fresh and unique ingredients
Barista
Little Wolf Coffee
Ipswich, MA
08.2022 - 11.2024
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Described menu items to customers and suggested appealing products.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Trained new baristas on company policies and procedures regarding Coffee making and workflow Management.
- Educated new Baristas on how to taste/brew Coffee in order to help engage/guide new customers
General Manager
Plum island coffee
Newburyport, MA
08.2020 - 05.2022
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members, assessing performance, and educating accordingly.
- Formed and sustained strategic relationships with clients.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team-building activities that encouraged collaboration among baristas, as well as improving education.
- Trained all staff.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Improved drastically quality of product as well as customer experience for the café
Education
Coffee Skills Diploma - Sensory & Barista Coffee Skills
First Crack Coffee
Amesbury, MA12-2022
Skills
- Water quality analysis
- Sensory analysis
- Flavor profiling
- Roasting proficiency
- Green coffee evaluation
- Coffee cupping expertise
- Workflow management
- Menu design
- Coffee brewing
- Team leadership
- Quality control
- Beverage preparation
- Barista training
- Coffee expertise
- Social media promotion
- Espresso preparation
- Performance improvement
- Attention to detail
- Active listener
- Friendly and outgoing
- Calm demeanor
- Exceptional customer service
- Adaptive and creative
- New hire training
Affiliations
- I am also a Film maker
- Soccer player
- Father
- Music Nerd
- Cat owner
Accomplishments
- Became the youngest ever Cup Of Excellence Judge
- Competed in Coffee Masters
Certification
- Specialty Coffee Association Coffee Diploma 13/12/2022
References
References available upon request.
Timeline
Bartender
Bubble bar boston
08.2024 - Current
Barista
Little Wolf Coffee
08.2022 - 11.2024
General Manager
Plum island coffee
08.2020 - 05.2022
Coffee Skills Diploma - Sensory & Barista Coffee Skills
First Crack Coffee
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