Joshua O'Brien
Park Ridge,IL
Summary
Dynamic professional with a strong background in customer service and team leadership. Proven ability to enhance productivity through effective training and conflict resolution. Skilled in inventory management and fostering a positive work environment, contributing to team success and employee development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shift Lead
Portillo's Restaurant Group
09.2015 - Current
- Resolved customer questions and complaints with professionalism, leveraging strong communication and problem-solving skills.
- Promoted twice within two years in recognition of consistent top-tier performance.
- Trained and mentored new employees, delegating tasks to maximize team performance and efficiency.
- Managed cash handling procedures with accuracy and proper documentation.
- Increased shift productivity by setting clear expectations and providing consistent guidance.
- Built positive relationships with customers and staff through effective communication.
- Provided management with actionable insights from shift operations to support critical decision-making.
- Mentored team members in professional development, contributing to internal promotions and career growth.
- Led a dynamic team of 6–12, driving high performance and ensuring compliance with organizational policies and quality standards.
Operations Associate (Warehouse)
Resurrection Medical Center
06.2005 - 01.2013
- Reduced order processing times by streamlining picking, packing, and shipping procedures.
- Maintained an organized stockroom by clearly labeling shelves, designating storage areas, and rotating stock as required.
- Managed incoming shipments by inspecting goods for quality and ensuring proper storage.
- Ensured accurate order fulfillment by cross-checking pick lists against packed items.
- Enhanced warehouse efficiency through improved inventory management and organizational systems.
- Improved record-keeping accuracy by updating warehouse management systems with detailed transaction information.
- Assisted with training and onboarding new employees, supporting a cohesive and efficient workforce.
- Promoted a positive work environment by participating in team-building activities and contributing to group initiatives.
Education
High School Diploma -
Maine South High School
Park Ridge, IL06-2003
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff development
- Coaching and mentoring
- Inventory management
- Decision-making capacity
- Positive attitude
- Creative problem solving
- Strong verbal and written communication
Certification
- Servsafe manager Training - 8/31/2027
- Servsafe Alcohol Certification Training - 2/12/2027
Timeline
Shift Lead
Portillo's Restaurant Group
09.2015 - Current
Operations Associate (Warehouse)
Resurrection Medical Center
06.2005 - 01.2013
High School Diploma -
Maine South High School
Similar Profiles
Jaeana WashingtonJaeana Washington
Crew Team Member at Portillo's Restaurant GroupCrew Team Member at Portillo's Restaurant Group
Hedrix LopezHedrix Lopez
Crew Member at Portillo's Restaurant GroupCrew Member at Portillo's Restaurant Group
Matthew CampbellMatthew Campbell
Team Member at Portillo's Restaurant GroupTeam Member at Portillo's Restaurant Group
Briana JuddBriana Judd
Sales Associate at Gameday Spirit FanstoreSales Associate at Gameday Spirit Fanstore
Patrick CareyPatrick Carey
Account Executive at Outfront MediaAccount Executive at Outfront Media