Joshua Odom
Bishop,US
Summary
Energetic Parts Sales Associate with a verified history of performanceat O'Reilly Auto Parts, excelling in product recommendation and inventory control. Adept at achieving sales targets through effective problem-solving and suggestive selling, consistently enhancing customer satisfaction and driving business growth. Strong time management skills complement a deep product knowledge.
Overview
14
14
years of professional experience
Work History
Owner
Jj,s Discount Emporium
Monroe, GA
03.2022 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed inventory and supplies to ensure materials were available when needed.
- Created marketing campaigns to attract new customers.
Parts Sales Associate
o'reilly auto parts
Madison, US
02.2025 - 05.2025
- Parts sales
- Greeted customers upon arrival to assess their needs and provide assistance.
- Researched availability of requested parts from suppliers when necessary.
- Assisted with inventory management by stocking shelves, organizing items, and restocking supplies as needed.
- Adhered to all safety procedures when handling hazardous materials such as oils and chemicals.
- Entered new part numbers into the computer system for ordering purposes.
- Processed incoming orders for parts from customers accurately and efficiently.
- Initiated returns or exchanges of defective or incorrect items promptly and courteously.
- Provided customer service and support in the parts department, including answering questions and resolving issues.
- Cross-sold additional parts based on customer needs while upselling higher margin products.
- Maintained records of sales transactions, including tracking information such as part numbers, pricing data, discounts, payment methods.
- Operated point of sales and parts lookup computer systems.
- Performed complimentary services, battery installation, testing and wiper installations.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Received and stocked incoming merchandise, arranging items in correct locations.
SALES ASSOCIATE
Dollar General
Good Hope, US
07.2023 - 05.2025
- Provided highly effective customer service.
- Improved visual appeal.
- Incorporated new products into inventory.
- Contributed to the business in all areas.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
Full Time Caregiver
Self-employeed
Monroe, GA
12.2011 - 07.2023
- Provided companionship through conversation, outings and shared activities.
- Performed light housekeeping duties such as changing linens, laundry and dusting furniture.
- Responded quickly to emergency situations involving medical problems or accidents.
- Organized and maintained the home environment, ensuring all areas are clean and tidy.
- Managed household errands and other essential duties.
Education
Machine Tool Technology - Some college (No degree)
Athens Technical College
Athens, GAHigh School - 1999
Morgan County High School
Madison, GASkills
- Product recommendation based on customer needs
- Inventory turnover analysis
- Sales target achievement
- Inventory control
- Problem solving with customers
- Product knowledge
- Invoice processing
- Suggestive selling
- Returns management
- Time management
Timeline
Parts Sales Associate
o'reilly auto parts
02.2025 - 05.2025
SALES ASSOCIATE
Dollar General
07.2023 - 05.2025
Owner
Jj,s Discount Emporium
03.2022 - Current
Full Time Caregiver
Self-employeed
12.2011 - 07.2023
Machine Tool Technology - Some college (No degree)
Athens Technical College
High School - 1999
Morgan County High School
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