Open To Work
Joshua Oliveira
Stockton,CA
Summary
Detail-oriented professional with a strong background in client support and effective problem resolution. Committed to enhancing customer satisfaction through clear communication and strategic issue analysis.
Overview
10
10
years of professional experience
Work History
Associate
Amazon
Stockton, CA
10.2020 - Current
- Optimized operational workflows to drive efficiency in daily tasks.
- Facilitated collaboration among cross-functional teams to expedite resolution of customer issues.
- Employed data analysis tools to monitor performance metrics and uncover trends.
- Enhanced customer experience by delivering exceptional services and resolving issues efficiently.
- Cultivated and sustained robust relationships with key clients to enhance overall satisfaction.
- Facilitated engaging product demonstrations and provided customized advice to improve overall customer satisfaction.
Delivery Driver
Barbosa Cabinets
Tracy, CA
06.2018 - 10.2019
- Coordinated logistics to ensure prompt delivery of cabinetry products to diverse clientele.
- Conducted safe and efficient delivery vehicle operations, ensuring full compliance with safety regulations and company protocols.
- Fostered a welcoming and enthusiastic demeanor to enhance customer interactions in a fast-paced setting.
- Handled customer inquiries and effectively resolved complaints, ensuring a positive and professional interaction.
- Developed and maintained strong connections with customers to support long-term loyalty and retention.
Sales Associate/Supervisor
Longust Distributing Inc.
Hayward, CA
06.2016 - 05.2018
- Managed daily operational activities to uphold adherence to established company standards.
- Guided new sales associates through comprehensive training to improve overall team effectiveness and customer satisfaction.
- Analyzed inventory processes and instituted management strategies that significantly improved accuracy and reduced discrepancies.
- Conducted analysis of sales data to identify trends, aiming to optimize product visibility.
- Investigated and resolved customer issues promptly, contributing to sustained satisfaction and loyalty.
Education
High School Diploma -
Merrill F. West High
Tracy, CASkills
- Client support
- Attentive listening
- Clear interpersonal communication
- Accurate data entry
- Professional demeanor
- Strategic issue analysis
- Experienced with Microsoft Office applications
- Client needs evaluation
- Strategic account oversight
- Effective problem resolution
- Meticulous attention to detail
- Effective prioritization skills
- Trustworthy execution
Timeline
Associate
Amazon
10.2020 - Current
Delivery Driver
Barbosa Cabinets
06.2018 - 10.2019
Sales Associate/Supervisor
Longust Distributing Inc.
06.2016 - 05.2018
High School Diploma -
Merrill F. West High