Joshua Oliver
Anaheim,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR/Payroll Trainer
Ensign Services Inc.
09.2023 - Current
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Oversee 14 states and train all new HR/Payroll reps at the communities.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Also handle Colorado buildings and process full on cycle payroll for them through Workday.
- Process On demand Check request, Bonuses,terminations, data changes.
BUSINESS OFFICE/HR MANAGER
Brookdale Senior Living
09.2023 - 09.2023
- Oversees the day-to-day operations of the business office, including staffing coverage and management
- Oversees a front desk team of 8
- Onboarding new hires and appropriate clearance such as TB test, physicals, live scan clearance, I9
- Training new hires with state regulated training, iLearn relias, LMS
- Set up and audit resident files
- Long term care monthly form submissions
- Organizes office operations and procedures such as flow of correspondence, filing, and other operational duties
- Processes orders for all necessary equipment and supplies
- Orders within budgetary guidelines and maintains inventory control
- Process workers comp claims and set up associates with restrictions
- Promotes personal and professional growth of staff and conducts performance reviews
- Places ads; interviews and makes hiring decisions regarding open positions
- Reviews weekly payroll reports and addresses associate payroll concerns
- Conducts community tours to prospective residents and their families
- Reviews and approve vendor invoices daily.
ACCOUNTS PAYABLE SPECIALIST
Transervice Logistics
06.2020 - 09.2022
- Handling all aspects of accounting administration including accounts payable/receivable and billing
- Cutting and printing daily checks to meet our payment terms with vendors
- Responsible for answering all emails including payment status, customer requests, paperwork collections
- Answering phone calls, from customers and/or vendors with any AR or AP questions/concerns
- Working with our outside branches to collect paperwork needed to complete files in our system
- Handling invoices that come in from vendors, ensuring paperwork is being submitted correctly and in a timely manner
- Handling different reports on a day-to-day basis, from daily work reports to bi-weekly commission reports done for outside agents.
FRONT DESK LEAD
Grand Legacy at The Park
10.2018 - 06.2021
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system
- Answered phones, booked reservations, responded to emails and electronic reservations
- Prepared check out receipts and collected payments from departing guests
- Made sure that credit cards being offered by clients for payments are valid.
CUSTOMER SERVICE REPRESENTATIVE
American Advisors Group
12.2019 - 12.2020
- Answered inbound and outbound calls for new and existing customers
- Examined customer problems and implemented appropriate corrective action to respond to customer requests
- Escalated queries/requests for action as appropriate to supervisor or applicable department for immediate action
- Entered customer data to accurately capture borrower's information.
CUSTOMER SERVICE MANAGER
Walmart
02.2017 - 12.2020
- Plan and direct associates, training, and performance evaluations and control sales
- Resolve customer complaints regarding sales and service
- Answer customer questions and provide information on procedure and policies
- Maintained optimal financial controls by securing funds and making accurate transactions
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
- Maintain up-to-date knowledge of store policies regarding payments, money transfers and check cashing
- Processed and issued money orders for customers
- Complied with regulatory requirements including Bank Secrecy Act, Anti-money laundering associated with money gram.
ASSISTANT STORE MANAGER
Rubio's
02.2017 - 10.2019
- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews
- Managed accounts payable, accounts receivable, scheduling and payroll
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Estimated food and beverage costs, work with corporate office staff for efficient results, supervised the portion control and quantities of operation to minimize waste.
ADMINISTRATIVE ASSISTANT
Allstate Insurance
02.2016 - 04.2018
- Handled all aspects of the billing side of life, auto, and renters policies
- Wrote new policies by thoroughly explaining insurance coverages while always placing our clients needs first
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Reviewed files, records and other documents to obtain information and respond to a number of different requests pertaining to the insurance industry.
Education
Associates Degree -
Fullerton Junior College
Fullerton, CA05.2023
High School Diploma -
Savanna High School
Anaheim, CA05.2017
Skills
- Issue and conflict resolution
- Dependable and reliable
- Detail oriented
- Effective Team Player
- Accounting
- Administrative Experience
- Office Management
- Financial Services
- Accounts Receivable
- Accounts Payable
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Responding to customer situations with sensitivity
- Development in any professional field
- Training and Development
- Administration and Reporting
- Human Resources Management
- Business Operations Management
- Budget Management
- Recruitment and Hiring
- Hiring and Training
- Employee Coaching and Motivation
- Onboarding and Orientation
- Scheduling and Coordinating
Certification
Human Resources Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HR/Payroll Trainer
Ensign Services Inc.
09.2023 - Current
BUSINESS OFFICE/HR MANAGER
Brookdale Senior Living
09.2023 - 09.2023
ACCOUNTS PAYABLE SPECIALIST
Transervice Logistics
06.2020 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
American Advisors Group
12.2019 - 12.2020
FRONT DESK LEAD
Grand Legacy at The Park
10.2018 - 06.2021
CUSTOMER SERVICE MANAGER
Walmart
02.2017 - 12.2020
ASSISTANT STORE MANAGER
Rubio's
02.2017 - 10.2019
ADMINISTRATIVE ASSISTANT
Allstate Insurance
02.2016 - 04.2018
Associates Degree -
Fullerton Junior College
High School Diploma -
Savanna High School