Joshua Olsen
Essex,MD
Summary
Versatile professional with a track record of enhancing customer satisfaction and streamlining operations. Excelled in roles requiring exceptional time management, adaptability, and technical and mechanical skills, including proficiency in C++, Java, and Python. Demonstrated ability to improve efficiency and foster client relationships, contributing to a positive and dynamic team environment. Adapted new technologies to perform with older designs through custom part creation and installation.
Overview
17
17
years of professional experience
Work History
Delivery Driver
Advanced Auto Parts
08.2021 - 08.2024
- Delivered packages to customers and automotive shops.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Completed on-time deliveries by choosing best and most efficient routes.
Bartender
Longhorn Steakhouse
04.2007 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Built relationships with vendors to manage orders and negotiate costs.
Service Technician
FBC Performance
03.2013 - 07.2016
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Upgraded systems with aftermarket performance technologies, ensuring clients' equipment operated at greater than stock efficiency.
- Adapted new systems to work with older vehicles by creating and installing custom parts.
Education
Bachelor of Science - Software Engineering
Capitol Technology University
Laurel, MD04.2025
Skills
- Software Development
- Agile development methodologies
- Object-Oriented Programming
- Proficient in C, Java, Python, SQL, HTML/ XML
- Teamwork and Collaboration
- Testing and Debugging
- Time Management
- Positive Attitude
- Customer Service
- Task Prioritization
- Attention to Detail
- Adaptability and Flexibility
Modern Board Gamer
Enjoys playing modern board games with rich strategy and high level decision making, spanning between one and four hours for completion. Personal collection of over 200 board games and hosts game nights with family and friends multiple times a week.
Timeline
Delivery Driver
Advanced Auto Parts
08.2021 - 08.2024
Service Technician
FBC Performance
03.2013 - 07.2016
Bartender
Longhorn Steakhouse
04.2007 - 02.2020
Bachelor of Science - Software Engineering
Capitol Technology University