Joshua Olson
Colorado Springs,CO
Summary
I am a driven, intelligent, and hard-working individual who loves to be challenged. I have many years of professional experience in different fields but most primarily manufacturing, food service, and customer service. I am highly ambitious and work well on my own or in a team setting. I am always the first to take initiative and step into a leadership role when needed or asked to. I have excellent written and verbal communication skills and a meticulous attention to detail, always ensuring the quality of my work is impeccable. I am an extremely quick learner and I feel I would be an asset to any company I am given the opportunity to work for.
Overview
15
15
years of professional experience
Work History
Shopper/Delivery Driver
Instacart
03.2023 - 11.2023
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes and communicate with customers regarding out of stock items and changes.
- Demonstrated speed and accuracy in item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Served customers with knowledgeable, friendly support at every stage of shopping, purchasing, and delivery.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded car and properly secured items to prevent damage for deliveries.
Customer Support Representative
TransUnion Credit Bureau
08.2021 - 03.2023
- Answered constant flow of inbound customer and consumer calls with minimal wait times.
- Handled customer inquiries courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, de-escalated stressful situations/customers/consumers and escalated major issues to supervisor.
- Resolved customer complaints with empathy.
- Read and interpreted customer reports (Credit, Criminal, Eviction) for customers and consumers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Punch Press Machine Operator
Indium Corporation
09.2015 - 04.2020
- Setting up and operating Punch Press machines.
- Maintained detailed records of machine settings, production data, and material usage to facilitate accurate reporting and inventory management.
- Improved production efficiency by performing routine maintenance on press machines and ensuring optimal performance.
- Demonstrated adaptability by learning new technologies and adjusting to changes in job requirements as needed.
- Continuously ensuring quality of materials as well as parts being produced.
- Weighing scrap bins and ensuring they correctly identified, as well as ensuring all parts are labeled and packaged correctly.
- Assisting in other departments where/when needed.
- Completing paperwork properly/entering data into computer programs.
- Enhanced product quality by monitoring press operations, making necessary adjustments, and maintaining strict adherence to specifications.
- Maintained a safe work environment by adhering to company safety protocols and operating equipment properly.
- Supported continuous improvement efforts by proactively suggesting ideas for process enhancements that led to increased productivity within the department.
- Acted as a reliable resource for colleagues by sharing technical expertise and troubleshooting complex issues when needed.
- Increased customer satisfaction by consistently producing high-quality products that met or exceeded client expectations.
- Ensured accurate output by regularly calibrating press machines according to established guidelines.
- Actively participated in weekly team meetings to discuss production goals, address potential issues, and share best practices among colleagues.
Customer Service Representative
Stream Global
03.2013 - 10.2013
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Tier 1 Tech Support
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Offered additional services (Home Phone, TV, Internet).
Kennel Attendant
Zoey's TLC Bed & Breakfast For Dogs & Cats
08.2012 - 03.2013
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
- Exceeded client expectations through diligent attention to special requests or accommodations made for individual pets during their stay at the facility.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
Crew Member
McDonald's
05.2010 - 11.2010
- Worked front counter and line cook.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Crew Member
High Desert Family Entertainment Center
05.2009 - 02.2010
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Planned parties according to customer specifications.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Demonstrated adaptability by adjusting party plans on-the-fly based on changing circumstances or guest requests without compromising quality or guest satisfaction.
- Operated Laser Tag and Mini Golf areas for all customers and party-goers.
- Promoted a safe environment by enforcing rules and regulations consistently during events.
- Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
Education
No Degree - General Studies
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Rio Rancho High School
Rio Rancho, NM05.2008
Skills
- Critical thinking
- Data management
- Good listening skills
- Quality control
- Measurements and calculations
- Material Handling
- Computer Skills (Microsoft Word, PowerPoint)
- Customer Service expert
- Strong verbal and written communication skills
- Strong Work Ethic
- Attention to Detail
- Organizational Skills
Additional Information
References available upon request.
Timeline
Shopper/Delivery Driver
Instacart
03.2023 - 11.2023
Customer Support Representative
TransUnion Credit Bureau
08.2021 - 03.2023
Punch Press Machine Operator
Indium Corporation
09.2015 - 04.2020
Customer Service Representative
Stream Global
03.2013 - 10.2013
Kennel Attendant
Zoey's TLC Bed & Breakfast For Dogs & Cats
08.2012 - 03.2013
Crew Member
McDonald's
05.2010 - 11.2010
Crew Member
High Desert Family Entertainment Center
05.2009 - 02.2010
No Degree - General Studies
Central New Mexico Community College
High School Diploma -
Rio Rancho High School