Joshua Omedi
Grand Prairie,Texas
Summary
Proven track record in enhancing customer satisfaction and streamlining billing processes at RGS Rescue Services. Expert in account reconciliation and adept at providing exceptional customer service. Demonstrated ability to improve financial accuracy by over 80%, leveraging skills in financial records maintenance and clerical support.
Overview
6
6
years of professional experience
Work History
Customer Care Representative and Billing Clerk
RGS Rescue Services.
Arlington, Texas
10.2024 - Current
- Answering customer inquires over the phone and resolving customer complaints promptly and professionally.
- Providing accurate, valid and complete information to customer.
- Maintaining a detailed record of all customer interactions, transaction, comments, and complaints.
- Answered customer inquires regarding billings, payments and account status.
- Calculating billing charges, preparing and submitting claims to insurance companies.
- Reconciling daily cash receipts with total deposits on bank statements.
- Providing support to other departments within the organization as needed.
- Collection, adjustments and denials in the system.
Accountant Clerk
Mungoma Hospital
Arabi, Nairobi
03.2019 - 12.2021
- Processed customer invoices accurately and timely according to established procedures.
- Handled daily cash transactions and maintained petty cash fund.
- Monitored daily cash flows to ensure sufficient liquidity is available for business operations.
- Responded promptly to inquiries from management regarding financial results or special reporting requests.
- Reviewed expense reports for accuracy and completeness prior to payment processing.
- Provided support in auditing activities by producing requested documents in a timely manner.
- Performed bank reconciliations, maintained general ledger accounts and prepared financial statements.
- Assisted with month-end close process by preparing adjusting journal entries as necessary.
- Reconciled expenses and financial records.
- Monitored and recorded company expenses, ensuring adherence to budget guidelines.
Education
Bachelor of Arts - Economics
Maseno University
Maseno, Kenya12-2014
Skills
- Account management
- Call logging
- Billing
- Customer service
- Account reconciliation
- Financial records
- Clerical
References
References available upon request.
Timeline
Customer Care Representative and Billing Clerk
RGS Rescue Services.
10.2024 - Current
Accountant Clerk
Mungoma Hospital
03.2019 - 12.2021
Bachelor of Arts - Economics
Maseno University
Similar Profiles
Salumro, Julie Ann M.Salumro, Julie Ann M.
Account Associate at RGS Recovery Management and Collection Services, Inc.Account Associate at RGS Recovery Management and Collection Services, Inc.
Mary ValleyMary Valley
Front End Medical Office Manager at RGS Medical ManagementFront End Medical Office Manager at RGS Medical Management
AnnMarie YantisAnnMarie Yantis
Project Coordinator at RGS EnergyProject Coordinator at RGS Energy