Joshua Omigie
Roseville,CA
Summary
Results-driven business management professional with diverse experience across retail, healthcare, and customer service sectors. Proven track record of driving operational efficiency, consistently achieving 15-25% improvements in key metrics. Skilled in providing compassionate direct patient care and family support in home healthcare settings. Experienced in leading cross-functional teams while maintaining compliance and quality standards. Adept at implementing data-driven solutions for business process improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Advisor
Best Buy
06.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Drive sales performance through consultative selling approaches and customer engagement strategies
- Assisted in leading new team member training programs focusing on product knowledge and sales techniques
- Optimize store layout and product placement to enhance customer experience and drive sales
- Maintain consistently high customer satisfaction ratings through personalized service approaches
Respite Worker
Maxim Healthcare
01.2024 - Current
- Provide comprehensive in-home care services including feeding, personal hygiene, mobility assistance, and medication management
- Develop strong relationships with clients and families to ensure comfort and trust in care delivery
- Maintain detailed care logs and communicate effectively with family members and healthcare team
- Adapt care approaches based on individual client needs and preferences
- Execute emergency response protocols and ensure strict HIPAA compliance
- Developed strong rapport with clients and their families, fostering trust and open communication.
Landscaper
Landscaping Company
07.2021 - 11.2023
- Managed portfolio of 30+ regular accounts, ensuring consistent service quality
- Achieved 20% reduction in service time through optimized procedures
- Led three-person maintenance crews and maintained detailed service records
- Generated new business through referral program and service excellence
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
Pharmacy Technician
CVS Pharmacy
10.2016 - 01.2019
- Processed 200+ daily prescriptions while maintaining 100% accuracy standards
- Decreased prescription retrieval time by 25% through new filing system implementation
- Resolved complex insurance claims to improve customer satisfaction rates
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Bachelor of Business Administration - Business Administration and Management
The University of Texas At Arlington
Arlington, TX06.2024
Skills
- Microsoft Office Suite
- POS Systems
- Inventory Management Systems
- Medical Documentation
- Insurance Processing
- HIPAA Compliance
- Strategic Planning
- Process Improvement
- Team Leadership
- Conflict Resolution
- Client Communications
- Problem Resolution
- Sales experience
- Customer service experience
- Brand awareness
- Data entry
- Leadership qualities
Certification
- CPR/AED Certification
- Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).
Technicalproficiencies
Microsoft Office Suite, POS Systems, Inventory Management Systems, Medical Documentation, Insurance Processing, HIPAA Compliance, Strategic Planning, Process Improvement, Team Leadership, Conflict Resolution, Client Communications, Problem Resolution
Timeline
Sales Advisor
Best Buy
06.2024 - Current
Respite Worker
Maxim Healthcare
01.2024 - Current
Landscaper
Landscaping Company
07.2021 - 11.2023
Pharmacy Technician
CVS Pharmacy
10.2016 - 01.2019
Bachelor of Business Administration - Business Administration and Management
The University of Texas At Arlington