Joshua Onia
Bethlehem,PA
Summary
Strategic healthcare executive with 20+ years of experience driving enterprise transformation, health system partnerships, commercial growth, and customer success across global healthcare organizations. Proven record of leading large-scale healthcare initiatives, expanding market adoption, generating new business, and building executive relationships across networks, government agencies, and international healthcare systems.
Recognized for translating complex healthcare challenges into scalable, data-driven solutions that drive outcomes, operational performance, customer experience, and financial results. Expertise in influencing C-suite stakeholders, leading cross-functional teams, and accelerating adoption through strategic partnership and meeting the customer where they are.
Overview
2
2
Certification
19
19
years of professional experience
Work History
International Director, Quality and Certification Programs
American Heart Association
Dallas, TX
08.2024 - 04.2026
- Direct international growth strategy and operations for evidence-based quality improvement and hospital certification programs across 13 countries
- Managed cross-functional collaboration to establish and maintain registries and certification processes for heart failure, chest pain, and stroke center quality improvements.
- Developed sustainable healthcare business models that transformed grant-funded initiatives into recurring revenue-generating programs
- More than doubled participating hospital contracts through strategic market development and stakeholder engagement
- Established partnerships with international healthcare societies, ministries of health, and healthcare systems to improve guideline adherence and quality outcomes
- Partner with product, technology, analytics, and business teams to optimize customer experience and accelerate adoption
- Serve as executive advisor to health systems implementing large-scale quality improvement initiatives
Portfolio Director
RQI Partners, LCC (American Heart Association and Laerdal Medical Company)
Dallas, TX
12.2023 - 08.2024
- Directed strategic portfolio management for enterprise resuscitation quality improvement programs serving healthcare organizations worldwide
- Utilized customer insights and analytics to drive product enhancements and inform strategic investment decisions
- Partnered with commercial, technology, and operations teams to improve customer experience
International Program Director
RQI Partners, LCC
Dallas, TX
07.2021 - 12.2023
- Led large-scale enterprise deployments across international healthcare environments
- Generated more than 44,000 healthcare subscriptions through strategic market expansion initiatives and channel partnerships
- Secured over $2 million in new business through collaboration with provincial healthcare executives in Canada
- Developed region-specific growth strategies supporting adoption across diverse health systems and international markets
Senior Program Manager – Resuscitation Programs
RQI Partners, LCC
Dallas, TX
04.2019 - 07.2021
- Supported enterprise initiatives to improve utilization, performance measurement, and customer engagement
- Provided expert guidance during the revision of clinical protocols and implementation of eLearning solutions.
- Coordinated implementation strategies that improved adoption and operational efficiency
VA Customer Experience Manager
RQI Partners, LLC
Dallas, TX
07.2018 - 04.2019
- Directed implementation efforts across 90+ hospitals within the Veterans Health Administration
- Increased program utilization by more than 300% through strategic stakeholder engagement and operational execution
- Partnered with executive leaders to improve program adoption and user experience
Education Specialist
Laerdal Medical
Wappingers Falls, NY
03.2016 - 06.2018
- Supported enterprise implementation initiatives requiring extensive coordination across healthcare organizations
- Partnered directly with customers to drive successful adoption and long-term utilization of healthcare solutions
- Developed best practices that improved implementation effectiveness and customer experience
Network Simulation Center Director
St. Luke’s University Health Network
Bethlehem, PA
06.2007 - 03.2016
- Founded and scaled a network-wide simulation and educational technology enterprise supporting multiple hospitals and medical and nursing school programs
- Developed strategic partnerships across the health system to improve workforce readiness and patient safety
- Implemented one of the nation's earliest competency-based resuscitation training programs
- Led enterprise-wide change initiatives integrating simulation into clinical and non-clinical environments
Education
MS Instructional Technology - Instructional Technology
Saint Joseph’s University
Philadelphia, PA2014
BA Health Care Management - Business Administration
Muhlenberg College
Allentown, PA2010
Skills
- Cross-Functional Leadership
- Quality Improvement
- Healthcare Transformation
- Healthcare Analytics
- Change Management
- Portfolio Management
- Strategic Partnerships
- Stakeholder Engagement
- Customer Experience
- Public Speaking
- Business Case Development
- Operational Excellence
Accomplishments
- Directed healthcare quality and certification programs across 13 countries
- Generated 44,000+ healthcare subscriptions through international expansion initiatives
- Led implementation initiatives across 90+ Veterans Health Administration hospitals and Increased program utilization by over 300%
- Built and scaled a network-wide simulation and educational technology enterprise
Certification
- SHRM People Manager Qualification (PMQ)
- Paramedic
- GAP International Executive Challenge Course
- AHA Leadership Development Course
Timeline
International Director, Quality and Certification Programs
American Heart Association
08.2024 - 04.2026
Portfolio Director
RQI Partners, LCC (American Heart Association and Laerdal Medical Company)
12.2023 - 08.2024
International Program Director
RQI Partners, LCC
07.2021 - 12.2023
Senior Program Manager – Resuscitation Programs
RQI Partners, LCC
04.2019 - 07.2021
VA Customer Experience Manager
RQI Partners, LLC
07.2018 - 04.2019
Education Specialist
Laerdal Medical
03.2016 - 06.2018
Network Simulation Center Director
St. Luke’s University Health Network
06.2007 - 03.2016
MS Instructional Technology - Instructional Technology
Saint Joseph’s University
BA Health Care Management - Business Administration
Muhlenberg College