Joshua Onusko

Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.

• Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
• Answered incoming telephone calls and scheduled appointments for clients.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
• Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
• Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
• Styled hair according to customer preferences.
• Consulted with clients to assess personal style preferences and unique needs.
• Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
• Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
• Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
• Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
• Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
• Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
• Collaborated with other salon professionals to create a positive and welcoming atmosphere for all customers.
• Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
• Kept detailed records of customer information and services provided to increase return customers by [Number].

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Consulted with customers to assess needs and propose optimal solutions.
• Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
• Cultivated positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Trained and motivated employees to perform daily business functions.
• Implemented effective financial management practices, improving cash flow and profitability.
• Oversaw hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.

• Drilled and cut holes in walls and floors to accommodate passage of pipes.
• Repaired sinks, dishwashers and other domestic appliances, removing clogs, and cleaning pipes.
• Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
• Performed basic and semi-skilled work under supervision and instruction from lead plumber.
• Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
• Listened to instructions from journeyman plumber, gaining valuable onsite job training.
• Organized and moved materials from truck to job site to support project requirements.
• Unclogged sinks and toilets for customers using tools and drain cleaners.
• Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores [Number]%.