Joshua Ortega
Case Manager
Huntington Park,CA
Summary
Bilingual and patient-focused professional with more than 5 years of mental health experience. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Visions Treatment Center, The Arrow House
01.2023 - Current
- Provided Case Management for 15 clients without sacrificing quality of care.
- Develop and maintain individualized records of participants' progress and participation in treatment including admission and discharge, individual, group, family as appropriate.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Assessed community needs and identified resources for social and community service programs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Personal Service Coordinator
Pathways LLC, Project RENEW
07.2020 - 09.2022
- Prepare a detailed plan of care for child and family by conducting comprehensive evaluation of each client's life situation, problems, and needs, and with client's participation and consent.
- Assist children and families in implementing their plan of care by facilitating access to and providing community resource linkage.
- Manage the process of accessing community resource to include monitoring effectiveness of support services including both client and provider participation.
- Provide professional support to children and families by maintaining regular contact to provide personal support, consultation, confrontation and intervention, as necessary, including guidance and instruction.
- Maintain a daily record of work activities completing daily service progress notes and billing forms per Company and government standards and in compliance with Short Doyle/Medi-Cal requirements.
- Encouraged clients to take part in activities tailored to individual needs.
Personal Service Coordinator
Pathways LLC
07.2019 - 07.2020
- Established and maintained meaningful therapeutic relationships with clients served
- Provided safe, effective, and efficient implementation of direct care in accordance with established policies, procedures and standards of care
- Made appropriate recommendations for living environments, therapy, psychiatrist visits, case management and other services
- Identified and built upon the strengths of consumers, coworkers, and the communities we serve
- Supported consumers steps towards Recovery and Wellness
- Maintained awareness of community resources and assisted clients served in appropriate use of community resources
- Developed and implemented individual care plans tailored to the needs of each client.
- Interviewed clients and groups to assess situations, limitations and issues and implement services to address needs.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Facilitated peer support groups to help clients connect with others.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Collaborated with other professionals to plan and coordinate care for clients.
ABA Therapist
Behavior Frontier
01.2018 - 07.2019
- Enforced positive teacher and student behavior through role play and interpersonal communication techniques by supervising classroom instruction during conflict situations
- Enhanced positive attitudes in communicating, problem solving and life social skills by mentoring students Directed positive alternatives to correct inappropriate behavior with proper technique strategies
- Identified and addressed behavioral issues related with negative behaviors with workable solutions for recurring problems between teacher and student
- Properly tracked the child's' progress in the programs by collecting data and compiling charts and graphs
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
- Maintained neutrality when supporting patients despite difficult behavior.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
Retail Sales Floor, Cashier, And Stock
Nordstrom
12.2017 - 12.2018
- Built productive relationships with customers to establish trust, and rapport and increase satisfaction.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Pc Sales Consultant
Best Buy
01.2017 - 12.2018
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with locating and choosing merchandise in store departments.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
Security Officer
The Bicycle Hotel & Casino
07.2016 - 12.2017
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
North Tower Lobby Ambassador
Universal Protection Services
01.2015 - 07.2016
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored CCTV cameras and alarm systems for security breaches.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Education
Bachelor of Arts - Psychology And Social Behavior
University of California, Irvine
Irvine, CA06.2019
Associate of Arts - Psychology
Santa Monica College
Santa Monica, CA06.2019
Skills
- Court Mandated Reporter
- Progress Evaluation
- Documentation
- Crisis Intervention
- Case Planning
- Annual Case Reviews
- Community Resources
- Case Notes
- Life Skills Counseling
- Psychosocial Assessments
- HIPAA Requirements
- Care Team Collaboration
- Conflict Resolution and Mediation
- Motivational Interviewing
- Individual and Group Therapy
- Patient Assessments
- Treatment Planning
- Alcohol and Substance Abuse
- Interdisciplinary Collaboration
- Case Planning and Management
Languages
- English
Certification
- Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT) Training, Medical University of South Carolina, 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager
Visions Treatment Center, The Arrow House
01.2023 - Current
Personal Service Coordinator
Pathways LLC, Project RENEW
07.2020 - 09.2022
Personal Service Coordinator
Pathways LLC
07.2019 - 07.2020
ABA Therapist
Behavior Frontier
01.2018 - 07.2019
Retail Sales Floor, Cashier, And Stock
Nordstrom
12.2017 - 12.2018
Pc Sales Consultant
Best Buy
01.2017 - 12.2018
Security Officer
The Bicycle Hotel & Casino
07.2016 - 12.2017
North Tower Lobby Ambassador
Universal Protection Services
01.2015 - 07.2016
Bachelor of Arts - Psychology And Social Behavior
University of California, Irvine
Associate of Arts - Psychology
Santa Monica College
- Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT) Training, Medical University of South Carolina, 2023
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