Joshua Ortiz
San Antonio,TX
Summary
Successful customer service provider with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
Work History
Client Services Assistant
Teams
05.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Unarmed Security Officer
TAP SECURITY
02.2022 - 06.2023
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Directed guests around building and answered accessibility questions.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
Mail Processing Clerk
PCI
08.2021 - 01.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Electric Pallet Jack Operator
O'Rileys Auto Parts
02.2020 - 08.2021
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Packed items into appropriate containers for shipment.
- Communicated with floor managers to determine merchandise placement.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
Utility Worker
Bcomm Constructors LLC
10.2018 - 01.2021
- Kept work area clean, neat and well-stocked to maximize productivity.
- Completed daily maintenance tasks in record time to maximize productivity.
- Collected and disposed of trash and debris.
- Efficiently and safely operated heavy machinery equipment machines after checking changing daily work orders.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints.
- Produced parts and assemblies quickly and efficiently within tolerances.
Education
High School Diploma -
J. M Hanks High School
El Paso, TX07.2019
Skills
- Order Fulfillment
- Customer Relations
- Credit Card Payment Processing
- Account Management
- Microsoft Word
- Retail Sales Customer Service
- Refund Processing
- Shipping Procedures Understanding
- Problem-Solving Ability
- Conflict Mediation
- Data Evaluation
- Managing Multiple Tasks
Timeline
Client Services Assistant
Teams
05.2023 - Current
Unarmed Security Officer
TAP SECURITY
02.2022 - 06.2023
Mail Processing Clerk
PCI
08.2021 - 01.2022
Electric Pallet Jack Operator
O'Rileys Auto Parts
02.2020 - 08.2021
Utility Worker
Bcomm Constructors LLC
10.2018 - 01.2021
High School Diploma -
J. M Hanks High School
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