Joshua Ostrovsky
Madison Heights
Summary
I am a seasoned Service Advisor with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. I always demonstrate the ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. I am committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Service Advisor
Suburban Toyota of Troy
Troy
06.2024 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Surpassed sales goals to reach both personal and team profits
- Promptly responded to customer inquiries via phone, email or in person.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Educated customers about preventative maintenance programs available at the dealership.
Service Advisor
Summit Place Kia
Auburn Hills
09.2020 - 06.2024
- Establish strong customer connection
- Maintain top CSI scores every year
- Maintain top sales for over 4 years
- Open and close shop
- Keep customers updated throughout appointment
- Maintain strong relationships with coworkers to make sure everyone is working collaboratively
- Establish a plan of action for repairs on the vehicle between with both the customer and the technician
- Insure store sales are at top percentage at all times
- Answer incoming calls/ outbound calling
- Schedule appointments
- Helped to increase customer return rates by providing excellent customer service at all times.
- Lead Advisor for 3+ years
- Stand In Dispatch 3+years
Service Coordinator
Suburban Imports of Farmington Hills
Farmington Hills
12.2019 - 06.2020
- Provided superior customer service to clients by addressing all questions and concerns.
- Placed outbound calls as directed.
- Used effective listening skills to document phone call details.
- Monitored daily reminder call logs.
- Organized and prioritized work to complete assignments in a timely and efficient manner.
- Scheduled and Maintained optimal appointments for over 6 stores incluing inboun and outboun calls
Delivery Driver
Hungry Howies
West Bloomfield Township
06.2017 - 05.2020
- Brought forth optimal customer service skills.
- Assisted with food preparation when necessary.
- Adhered to all driving rules and laws.
- Completed daily routes.
- Communicated any issues or obstacles to higher-ups.
Assistant Manager
Wild Bills Tobacco
Sylvan Lake
07.2015 - 12.2019
- Maintained up to date knowledge of all retail promotions.
- Educated and trained new employees
- Took on extra shifts based on the needs of the store.
- Served as a successful leader, promoting and achieving store success.
- Encouraged employees to do their best, and increased store productivity immensely.
- Worked with other store employees in a collaborative way.
Education
High School -
West Bloomfield High School
West Bloomfield01.2015
Skills
- Critical thinking and problem solving
- Leadership Skills
- Effective Time Management
- Ability to Multitask
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Good with people
- Customer Service
- Communication Skills
- Billing adjustments
- Appointment scheduling
- Conflict resolution
- Customer relationship management
- Product promotion
- Service invoicing
- Service follow-up
- Quality assurance
- Effective communication
- Time management
- Negotiation skills
- CRM software
- Inbound call answering
- Attention to detail
- Self motivation
Timeline
Service Advisor
Suburban Toyota of Troy
06.2024 - Current
Service Advisor
Summit Place Kia
09.2020 - 06.2024
Service Coordinator
Suburban Imports of Farmington Hills
12.2019 - 06.2020
Delivery Driver
Hungry Howies
06.2017 - 05.2020
Assistant Manager
Wild Bills Tobacco
07.2015 - 12.2019
High School -
West Bloomfield High School
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