Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Joshua Ouimette

Mesa,AZ

Summary

Assistant Manager with expertise in customer service, staff training, and inventory management. Demonstrated ability to enhance customer experiences and improve operational efficiency, achieving significant cost savings through effective problem-solving. Strong background in team collaboration and quality assurance, ensuring high service standards and improved service quality. Experienced in managing multiple priorities and overseeing employee performance to foster team development and motivation.

Overview

7
7
years of professional experience

Work History

Team Member

Left Coast Burritos
Mesa, AZ
01.2019 - 12.2020
  • Prepared food items following established recipes and quality standards.
  • Assisted customers in menu selection while delivering friendly service.
  • Maintained cleanliness of workstations and dining areas during entire shift.
  • Accurately handled cash transactions at customer checkout.

E-commerce Clerk

Frys Food
Mesa, AZ
06.2022 - 09.2022
  • Resolved customer inquiries and complaints professionally to enhance satisfaction.
  • Provided courteous phone support while delivering exceptional customer service.
  • Utilized software programs to generate reports, labels, and forms efficiently.
  • Coordinated with team members to ensure timely fulfillment of orders.
  • Operated handheld devices for accurate tracking of merchandise orders.
  • Trained new associates on best practices and pickup procedures effectively.

Stockman/Sales Associate

Hobby Lobby
Mesa, AZ
11.2022 - 02.2023
  • Organized and received incoming merchandise on sales floor efficiently.
  • Maintained optimal stock levels by promptly replenishing shelves.
  • Assisted customers in locating products, enhancing overall shopping experience.
  • Operated equipment to safely move and arrange merchandise as needed.
  • Resolved customer issues swiftly using effective problem-solving skills.
  • Transported heavy materials throughout facility using hand trucks and dollies.

Assistant Manager

Black Rock Coffee Bar
Gilbert, Arizona
07.2023 - Current
  • Trained new staff on customer service protocols to ensure consistent service quality.
  • Managed inventory levels, guaranteeing product availability and freshness.
  • Coordinated daily staff schedules to optimize workflow and coverage.
  • Supported preparation of high-quality beverages and food items for customer satisfaction.
  • Implemented communication strategies among team members to enhance shift efficiency.
  • Conducted regular quality checks on products to uphold brand standards.
  • Resolved customer complaints promptly, improving overall customer experience.
  • Achieved cost savings by developing practical solutions to operational challenges.

Education

High School Diploma -

McClintock Highschoool
Tempe, AZ
05-2022

Skills

  • Inventory management and quality control
  • Customer service and support
  • Staff training and development
  • Schedule coordination and reporting
  • Problem solving and conflict resolution
  • Effective communication skills
  • Attention to detail

Affiliations

  • I write and record music, posting under the alias West Ego on all music platforms
  • I'm a fiance who balances at home and work life accordingly
  • I love to spend free time hanging out with friends, working on film projects with said friends and playing video games competitively!

Languages

English
Native/ Bilingual

Accomplishments

  • IB Learner Profile - Balanced Award
  • Certification of Athletic Participation - Varsity Basketball
  • Top of the World IB Achievement - IB Summative Assessment Project
  • Just Commit Already Award - CCV

References

References available upon request.

Timeline

Assistant Manager

Black Rock Coffee Bar
07.2023 - Current

Stockman/Sales Associate

Hobby Lobby
11.2022 - 02.2023

E-commerce Clerk

Frys Food
06.2022 - 09.2022

Team Member

Left Coast Burritos
01.2019 - 12.2020

High School Diploma -

McClintock Highschoool

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