Joshua Overstreet
Palmer,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA/Administrator Assistant
Midlothian Healthcare Center
Midlothian
02.2016 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained accounts payable files and records in an organized manner.
- Prepared checks for payment of vendor invoices on a timely basis.
Education
Bachelors of Science -
Tarleton State University
Midlothian, TX12.2020
Associate in Science -
Navarro College
Midlothian, TX12.2014
Skills
- Documentation expert
- Credit and collections
- Document Management
- Expense Tracking
- Deadline Management
- Scheduling and calendar management
- Workflow Planning
- Records Management
Certification
- CNA
- Assisted Living Manager Certificate# 2402
Successstory
A good success story I have would be the time I had to solve a problem with a resident we have at our building and her husband. He came to my nurse and was very angry and upset about his wife's food not being to her liking and her proper diet not being followed. After thinking he could not get it fixed with my nurse he then came to my office and spoke to me about the incident. After letting him vent I told him that in order to fix this whole situation we needed to get on the same page and de-escalate the situation. He then apologized and we began to discuss ways I could resolve the problem. He told me if you would just make sure she doesn’t get any meat on her breakfast tray and only has oatmeal, coffee, and fruit I would be very happy. My response was that would be no problem at all, and I would personally make sure I lay eyes on her tray every morning to make sure this never happens again and he was thrilled to hear that. He then proceeded to tell me that having someone take the time to listen to his concerns was what made him happy the most. He then told me that all he wanted was to be an advocate for his wife that she would get the best care she could. I said well thank you for letting me know that and I'm glad I could help. She is still in our building to this day and every time he sees me he expresses his gratitude for getting that situation handled.
Areas Of Excellence
- Patient care 10+ years’ experience.
- Good knowledge of Point Click Care.
- Very adaptable.
- Management Skills.
References
- Toby Marion 469-773-8823
- Paul Martin LNFA, San Remo Nursing Facility, 214-842-2086
- Russell Langhammer 682-234-5122
- Eleanor DeLong LBSW 903-855-9269
Timeline
CNA/Administrator Assistant
Midlothian Healthcare Center
02.2016 - Current
- CNA
- Assisted Living Manager Certificate# 2402
Bachelors of Science -
Tarleton State University
Associate in Science -
Navarro College
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