Joshua Owens

• Verified accuracy of product prices prior to checkout process to minimize losses due to incorrect pricing.
• Adhered to daily patrol schedules to support consistent security presence throughout property.
• Researched and closed cases involving criminal activity.

• Assisted with crowd control during large events held at the facility.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Secured personnel and premises by inspecting buildings and patrolling property.

• Maintained safety of post and facility.
• Assisted guest with escorts, direction, lost possessions etc.
• Dealt with unsatisfied/ belligerent guest.
• Assisted in apprehending a guest who’d stolen over $1000 worth of property.

• As a Front End Service Associate at Publix, I provided exceptional customer service while ensuring a positive and efficient shopping experience for all customers. My key responsibilities included:
• Customer Interaction: Greeted and assisted customers in a friendly and professional manner, responding to inquiries and resolving issues to enhance customer satisfaction.
• Cash Handling: Operated cash registers, processed transactions, and accurately handled cash, credit, and debit payments while maintaining a high level of accuracy.
• Bagging & Product Organization: Assisted with bagging groceries and organizing items for customers in a quick and efficient manner, ensuring product safety and presentation.
• Maintaining Cleanliness and Order: Ensured the front end was clean, organized, and safe, addressing any spills, debris, or hazards to maintain a welcoming shopping environment.
• Team Collaboration: Worked closely with colleagues and management to ensure smooth store operations, including restocking and supporting various departments as needed.
• Problem Solving: Quickly addressed customer concerns, complaints, or returns, striving for effective solutions and maintaining a calm, professional demeanor.

Through this role, I developed strong communication, multitasking, and problem-solving skills while fostering a positive and customer-first attitude, contributing to Publix's reputation for excellence in service.