Joshua Padilla
Customer Service Specialist
Menifee,CA
Summary
Highly experienced customer specialist with a demonstrated commitment to organization, service, and professionalism. Excellent computer and communication skills with exceptional knowledge of Personal lines insurance policies. 97 wpm type speed combined with high-energy multitasking proficiency.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Insurance Service Agent
GEICO, Government Employees Insurance
San Diego, CA
10.2019 - 06.2022
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Maintained current product knowledge to meet customer needs and increase sales.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Upsold additional products and services after identifying customer needs and requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Acknowledged and resolved customer needs and concerns, and gave reassurance to build quality trust to drive retention and personal survey goals.
Department Manager
McDonald's
San Diego, CA
06.2015 - 10.2019
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Associate in Finance - Portfolio Management
San Diego Miramar College
San Diego, CA 01.2017 - 12.2019
Skills
Insurance industry experience
Timeline
Insurance Service Agent
GEICO, Government Employees Insurance
10.2019 - 06.2022
Associate in Finance - Portfolio Management
San Diego Miramar College
01.2017 - 12.2019
Department Manager
McDonald's
06.2015 - 10.2019
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