Joshua Padilla
Customer Service Specialist
Menifee,CA
Summary
Highly experienced customer specialist with a demonstrated commitment to organization, service, and professionalism. Excellent computer and communication skills with exceptional knowledge of Personal lines insurance policies. 97 wpm type speed combined with high-energy multitasking proficiency.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Insurance Service Agent
GEICO, Government Employees Insurance
San Diego, CA
10.2019 - 06.2022
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Maintained current product knowledge to meet customer needs and increase sales.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Upsold additional products and services after identifying customer needs and requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Acknowledged and resolved customer needs and concerns, and gave reassurance to build quality trust to drive retention and personal survey goals.
Department Manager
McDonald's
San Diego, CA
06.2015 - 10.2019
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Associate in Finance - Portfolio Management
San Diego Miramar College
San Diego, CA 01.2017 - 12.2019
Skills
Insurance industry experience
Multitasking Abilities
Documentation abilities
Teamwork and Collaboration
Billing systems and software
Solution selling
Underwriting and adjustments
Active Listening
Excellent Communication
Flexible and Adaptable
Timeline
Insurance Service Agent
GEICO, Government Employees Insurance
10.2019 - 06.2022
Associate in Finance - Portfolio Management
San Diego Miramar College
01.2017 - 12.2019
Department Manager
McDonald's
06.2015 - 10.2019