Joshua Pallo
Miami,FL
Summary
Dynamic Service Advisor with a strong work ethic and exceptional customer service skills, honed at Infiniti of South Miami. Proven track record in increasing repeat business through effective communication and vehicle assessment. Adept at multitasking in fast-paced environments, consistently exceeding sales targets while fostering trust and loyalty with clients.
Overview
2026
2026
years of professional experience
Work History
Service Advisor
Infiniti of South Miami (Morgan Group)
04.2025 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Transfered from the Morgan group to help bring the store back after employee loss under a guarantee.
Service Advisor Team Leader
Kendall Hyundai (Morgan Group)
02.2023 - 04.2025
- Improved service quality by implementing standardized procedures and maintaining a consistent level of performance across the team.
- Evaluated employees'' performance regularly through appraisals while implementing developmental plans customised to individual needs when required.
- Successfully managed multiple projects simultaneously, ensuring on-time completion without compromising quality standards.
- Coordinated with other departments to create a seamless customer experience, addressing any potential bottlenecks in service.
- Oversaw repair work orders, ensuring timely completion within budget constraints while maintaining high-quality standards.
Service Lane Manager
Kendall Hyundai (Potamkin)
12.2021 - 03.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Service Advisor
South Dade Kia
2016 - 12.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Associate - Crime Scene Investigation
Keiser University
Miami, FLDiploma - Athlete
Homestead Senior High
Homestead, FL06.2006
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advisor
Infiniti of South Miami (Morgan Group)
04.2025 - Current
Service Advisor Team Leader
Kendall Hyundai (Morgan Group)
02.2023 - 04.2025
Service Lane Manager
Kendall Hyundai (Potamkin)
12.2021 - 03.2023
Service Advisor
South Dade Kia
2016 - 12.2020
Associate - Crime Scene Investigation
Keiser University
Diploma - Athlete
Homestead Senior High
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