JOSHUA PARTL
Alton,IL
Summary
Organized and efficient Customer Service Representative focused on putting passengers at ease and creating a
positive travel experience. Exceptional problem solving and conflict resolution skills. High-energy Customer Service
Agent skilled in resolving conflicts through proactive communication. Listens actively to questions and resolves
issues and disputes tactfully and effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pre Loader
UPS
10.2025 - Current
- Adhered to safety protocols while performing loading and unloading tasks to minimize hazards.
- Assisted in the efficient loading and unloading of packages to meet daily shipping targets.
Flight Instructor
Independant
02.2023 - Current
- Collaborated with students to create personalized training schedules that maximized learning outcomes.
- Facilitated ground school instruction on aerodynamics, navigation, and meteorology to reinforce flight training.
- Monitored student progress and adjusted training strategies to enhance skill development and retention.
- Implemented safety drills and emergency procedures to prepare students for real-world flight scenarios.
- Fostered a positive and engaging learning environment to motivate students and enhance their confidence.
- Assisted in the development of training materials and resources to support effective instruction.
- Evaluated student performance through flight assessments and provided constructive feedback for improvement.
- Ensured compliance with FAA regulations and safety standards during all flight training operations.
Flight Instructor
ATP
02.2023 - 03.2024
- Conducted flight training sessions for students, focusing on practical flight skills and safety protocols.
- Evaluated student performance through flight assessments and provided constructive feedback for improvement.
- Developed and maintained comprehensive lesson plans tailored to meet the diverse learning needs of students.
- Ensured compliance with FAA regulations and safety standards during all flight training operations.
Ramp Agent
Delta Airlines
12.2018 - 01.2023
- Loaded and unloaded all cargo, including luggage and freight and assisted crew and travelers with bags.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Coordinated all ground crew activities to ensure that all tasks were completed on schedule.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
Departure Coordinator
G2 Secure Staff
07.2017 - 11.2018
- Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
- Loaded, unloaded and transported cargo weighing up to 70 pounds between terminals and aircraft.
- Maintained a friendly, positive attitude when dealing with distressed passengers.
- Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
- Checked air cargo against documentation to identify and resolve any discrepancies.
- Qualified ramp trainer
- Ground Security Coordinator
Delivery Driver
Jimmy John's
04.2017 - 06.2017
- Completed on-time deliveries by choosing the best and most efficient routes.
- Submitted receipts and money received from deliveries at the end of each shift.
Passenger Service Representative
Springfield Capitol Airport
08.2016 - 12.2016
- Addressed passengers' concerns about delayed and canceled flights and resolved the issue through providing up-to-date information regarding flight times and any delays that may be expected.
- Loaded, unloaded and transported cargo weighing up to 50 pounds between terminals and aircraft.
- Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
- Stocked aircraft cabin interiors for flights with equipment and supplies.
- Greeted customers entering the Airport to ascertain what each customer wanted or needed.
Education
No Degree - Flight
ATP Flight School
Kansas City, MO01-2023
High School Diploma -
Alton High School
Alton, IL2017
Skills
- Customer service specialist
- Friendly
- Calm under pressure
- Flexible
- Natural leader
- Decisive
- Expert problem solver
- Time management
Additional Information
- Reliable Transportation
- Meticulous Customer Service Representative, excellent at juggling multiple tasks and working under pressure.
Certification
- First aid and AED certifications
Timeline
Pre Loader
UPS
10.2025 - Current
Flight Instructor
Independant
02.2023 - Current
Flight Instructor
ATP
02.2023 - 03.2024
Ramp Agent
Delta Airlines
12.2018 - 01.2023
Departure Coordinator
G2 Secure Staff
07.2017 - 11.2018
Delivery Driver
Jimmy John's
04.2017 - 06.2017
Passenger Service Representative
Springfield Capitol Airport
08.2016 - 12.2016
No Degree - Flight
ATP Flight School
High School Diploma -
Alton High School