Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joshua Paulson

Hutchinson,MN

Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Customer-oriented Sales Professional with 8+ years of retaining top accounts and growing profit channels. Persuasive and self-motivated with expertise in relationship management, product development and pricing strategy. Well-versed in evaluating and revealing client needs to develop solutions. Excellent proficiency in strategic planning and cultivating partnerships.

Overview

21
21
years of professional experience

Work History

Sales Professional

Monroe Towmaster Inc
05.2019 - Current
  • Maintained consistent Plow equipment sales by developing and deepening positive customer connections.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Spent 25% of work time traveling to connect with customers and demonstrate products.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
  • Expanded retail operation through successfully developing [Number] stores.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Assisted senior leadership with executive decision-making process.
  • Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.

Service Advisor

Sam's Tire Service
07.2017 - 05.2019
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Documented problems and corrective actions to maintain records.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Implemented and developed customer service training processes.
  • Provided ongoing guest service.

Trucking Dispatcher

Country Transport Inc
02.2014 - 07.2017
  • Conducted geographical location spotting and map reading to support fleet personnel.
  • Recorded customer encounters through detailed notes and maintained comprehensive records.
  • Monitored dispatched calls and took action to resolve and correct potential problems.
  • Dispatched calls for emergency and routine driver call-outs.
  • Coordinated pickups and deliveries across the US.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Truck Driver

Byfuglien Trucking Inc
09.2001 - 02.2014
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Contacted customers to report delayed delivery times.
  • Verified contents of inventory loads against Bills of Lading.

Education

High School Diploma -

GSL PUBLIC
Glencoe
05.1998

Skills

  • Business Development
  • Salesforce Proficiency
  • B2B Sales
  • Stocking and Replenishing
  • Customer Retention Abilities
  • Product and Service Knowledge
  • Sales Expertise
  • Product and Service Sales
  • Customer Service and Assistance
  • Inside and Outside Sales
  • Site Visits
  • Active Learning

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 10to 20 staff members.
  • Managed a database of over 50+ clients effectively, which improved relationships and drove business success.
  • Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.
  • Supervised team of 10 staff members.

Timeline

Sales Professional

Monroe Towmaster Inc
05.2019 - Current

Service Advisor

Sam's Tire Service
07.2017 - 05.2019

Trucking Dispatcher

Country Transport Inc
02.2014 - 07.2017

Truck Driver

Byfuglien Trucking Inc
09.2001 - 02.2014

High School Diploma -

GSL PUBLIC

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Joshua Paulson