Joshua Payton
Chicago,IL
Summary
Polished hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills. Authorized to work in the US for any employer.
Overview
16
16
years of professional experience
Work History
Doorman
Admiral Security Services
04.2017 - Current
- Monitoring security systems, CCTV and computer card access system
- Respond and take necessary action regarding security violations and emergencies
- Prepares written report detailing any security problems, lights left on, areas that need attention, etc.
- Assist with training of new employees on building policies and procedures.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
Director of Security
Whelan Security
01.2015 - 07.2016
- Overseeing the entire operating department
- Being a mentor and daily resource to supervisory personnel
- Building and maintaining client and building tenant relations
- Acting as a local, state and federal agency liaison
- Conducting employee training & skill development of all department personnel
- Policy and procedure development
- Fire/life safety/security alarm response
- Conducting emergency response drills and training with all staff
- Bi-annual building tenant fire drills in cooperation with local fire department
- Providing customer service to the highest level possible
- Achieving the CFD Emergency Preparedness Certification
Field Supervisor
Whelan Security
04.2014 - 07.2016
- Conduct weekly site inspections to ensure compliance in the areas of training, uniform appearance, post orders and any state licensing requirements and fill out inspection sheet
- Review client and company reports for accuracy and timeliness
- Communicated with Operations Management and Human Resources regarding disciplinary matters,staffing, and record keeping to ensure smooth delivery of services to our customers
- Compile weekly closing reports to provide operations managers at weekly meetings
- Managed security operations of a Class A account in Director's absence while performing the daily tasks
- Supervise security personnel and manage operations of an account portfolio totaling 4,058 hours weekly
- Meet with clients to discuss the level of performance regarding staff
- Works directly with the client and tenants of the building to ensure safety while also forming strong,trusting relationships
- Composed post orders for a commercial, open building as well as residential building according to policies and procedures
Shift Supervisor
PRESENCE RESURRECTION HEALTH CARE
10.2009 - 01.2014
- Make rounds, inside and outside of assigned areas as scheduled or assigned, investigating and documenting on a Security Incident Report all unusual or suspicious incidents and initiating corrective action as appropriate
- Informs Manager of unusual activities, investigations, observations and actions taken
- Provides assistance to other security personnel, hospital employees, and escort visitors to desired locations as necessary
- Observes and documents the no-conformance of policies and procedures including but not limited to the display of identification badges, fire, disaster, electrical, safety and infection control policies and procedures
- Demonstrates discretion in handling confidential information, maintains confidentiality of all employee, patient, visitor, physician, hospital and security related information
- Responds to calls from nursing and other hospital departments in a timely manner to assist in the management of disorderly patients and/or visitors and emergency codes
- Accepts and releases patient's valuables and lost and found items (per policy) as needed
- Participates in emergency preparedness drills, education and planning to the extent described in
Security Officer
American Premier Security
08.2007 - 10.2009
- Monitoring security systems, CCTV and computer card access system
- Respond and take necessary action regarding security violations and emergencies
- Check and verify identity of employees and other persons entering the building
- Prepares a written report detailing any security problems, lights left on, areas that need attention, etc
- Patrol via foot and mobile.
Education
Some College (No Degree) - Criminal Justice
Chicago State University
Chicago, ILSkills
- Account Management
- Customer Services
- Management
- Data Entry
- Conflict Resolution
- Supervising
- Communications
- Organizational Skills
- Computer Skills
- Emergency Management
Additional Information
- PERC Card May 2024
Timeline
Doorman
Admiral Security Services
04.2017 - Current
Director of Security
Whelan Security
01.2015 - 07.2016
Field Supervisor
Whelan Security
04.2014 - 07.2016
Shift Supervisor
PRESENCE RESURRECTION HEALTH CARE
10.2009 - 01.2014
Security Officer
American Premier Security
08.2007 - 10.2009
Some College (No Degree) - Criminal Justice
Chicago State University
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