Joshua Pearson
Oregon City,OR
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Jiffylube
07.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Team Lead
Buels Greenscapes
08.2017 - 05.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Team Leader Manager
Lancaster Relocation Services
04.2010 - 07.2017
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Delivered regular team meetings for aligned work towards common goals.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Patuxent High
Lusby, MD2003
Skills
- Program Development
- Safety Assurance
- Staff Training
- Staff Development
- Sales Expertise
- Risk Management
- Employee Scheduling
- Vendor Partnerships
- Inventory Control
- Coaching and Mentoring
- Safety Protocols
- Staff Motivation
- Problem Resolution
- Operations Management
- Budgeting and Cost Control
- Staff Management
- Staffing
- Purchasing
- Recruitment
Timeline
General Manager
Jiffylube
07.2020 - Current
Team Lead
Buels Greenscapes
08.2017 - 05.2020
Team Leader Manager
Lancaster Relocation Services
04.2010 - 07.2017
High School Diploma -
Patuxent High
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