- Nature
- Physical Fitness
- Hiking
- Husband and Father
Joshua Pearson
University Place,WA
Summary
Hardworking Credit Officer well-versed in reviewing financial documents, preparing loan packages and making recommendations based on risk values. Detail-oriented and thorough with excellent judgment and good verbal and written communication strengths.
Overview
7
7
years of professional experience
Work History
Credit Officer
Financial Pacific Leasing Inc.
09.2023 - Current
- Examined commercial credit applications within the range of $5,000 to $150,000.
- Analyzed loan requests and advised on decisions.
- Utilized Salesforce and Middesk to verify documents, business information, and identities.
- Conducted thorough credit report analysis using Equifax, Paynet, and SBFE.
- Addressed inquiries and provided clarity to brokers regarding decisions.
- Reviewed documentation incorrespondence with applications including but not limited to tax returns, location lease agreements, SoS, invoices, and equipment condition reports.
External Customer Support Team Lead
Financial Pacific Leasing Inc.
03.2023 - 08.2023
- Led a team of five phone representatives responsible for managing inbound calls.
- Managed escalation phone calls, delivering resolution.
- Evaluated and scored calls from team members to ensure compliance with company standards.
- Conducted training sessions on company procedures and strategy.
- Coordinated phone and email responses effectively with consistent lead service provision.
Contract Service Representative
Financial Pacific Leasing Inc.
09.2018 - 02.2023
- Managed emails from customers and brokers about account information.
- Generated required documentation including payoffs, payment histories, and signed document copies.
- Collected current account payments alongside preparing and sending out invoices.
- Processed change requests on accounts for name, ownership, and asset updates.
- Utilized T-value to determine cost alterations in the account.
- Assisted with internal questions and provided guidance whenever needed.
Debt Collector
Alliance One
08.2017 - 08.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
Education
High School Diploma -
Richmond Senior High School
Rockingham, NC06-2014
Skills
- Customer relations
- Credit analysis
- Documentation management
- Financial statement review
- Complaint handling
- De-escalation techniques
- Coaching and mentoring
- Performance monitoring
Accomplishments
- Employee of the year 2022.
- 7,000+ emails completed within one month, marking team record.
- Set department standards and assisted in creating manuals before taking on lead roles.
- Provided non stop support assisting company through Covid pandemic.
- Taught classes pertaining to company knowledge to array of colleagues.
Interests
Timeline
Credit Officer
Financial Pacific Leasing Inc.
09.2023 - Current
External Customer Support Team Lead
Financial Pacific Leasing Inc.
03.2023 - 08.2023
Contract Service Representative
Financial Pacific Leasing Inc.
09.2018 - 02.2023
Debt Collector
Alliance One
08.2017 - 08.2018
High School Diploma -
Richmond Senior High School
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