Joshua Pelfrey
Dayton,TN
Summary
With unmatched communication skills and over a decade of leadership experience plus the ability to manage and develop relationships with both clients and staff the future is bright! The everyday approach comes with a mindset geared to guaranteeing a TEAM atmosphere for the maximum amount of production and customer service. Professionally one of the most valuable traits is the ability to be versatile and personable which will always shine through.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Operations
USFDP
East Tennessee & North Georgia
02.2018 - Current
- AFA, ICPI, & NALP experience in fence, paver and landscape installations
- Experience in marketing & advertising, accounts payable & receivable, contract negotiations, scheduling, staffing and more
- Mentored and coached team members to foster productive and engaging work environment.
- CSR duties on a daily basis from communications to scheduling
- Direct point of contract for both full time staff and subcontractors of 15 plus individuals
- Design, sell and track quality control aspects of all installations
- Monitor office workflow and administrative processes to keep operations running smoothly.
- Monitor budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
NCFO 32BJ
Norfolk Southern Railway
Chattanooga, TN
02.2012 - 01.2018
- Safety Committee Member & CDS Safety Challenge Winner
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- OSHA 10 Certification & Licensed NS Locomotive Operator
- Fork Lift Certified & CPR Certified
- Performed regular maintenance of locomotives, transported locomotives throughout the Diesel Shop, inspected lifts, equipment, and grounds to prevent damage or injury, operated tools and hoists as needed.
- Demonstrated leadership skills in managing projects from concept to completion.
Quality Control Manager
Precision Property Maintenance
Cleveland, TN
01.2009 - 02.2012
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Conducted audit inspections and independent checks to verify proper materials.
- Trained team members in general maintenance of properties and installation services
- Ensured customer satisfaction at highest possible industry standards
- Experience in management and oversight of commercial and residential properties
- Experience with multi unit housing establishments as large as 600 total families
- Used QuickBooks to produce reports regarding daily production
- Established and tracked quality goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Tracked quality issues with external customers and suppliers
- Established relationships with logistics teams for accurate and efficient deliveries and material handling
- Minor small engine repairs performed on as needed basis
Operations Supervisor
Dicks Sporting Goods
Chattanooga, TN
04.2006 - 12.2008
- Managed & created a new inventory tracking system that elevated the store from a red level to a green level store in less than six months
- Overall LP recovery rate over 65% from installing new inventory tracking methods
- Direct supervisor for warehouse, product staging, freight communications and administrative staff
- Store key holder responsible for daily opening of the location
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Lead trainer for new employees & performed monthly performance evaluations
- Responsible for new floor plans, modifications or build outs during overnight shifts.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Shift Manager
Central Park Restaurant
Rhea County, TN
02.2003 - 03.2006
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- ServSafe Certification Course Completion
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Perfect score results on Health Inspections & Secret Shoppers
- Kept accurate and detailed records of personnel progress and productivity.
- Created and implemented strategies for improving operational efficiency and accuracy.
Education
Associate of Business Administration - Business Administration And Management
CSTCC
ChattanoogaHigh School Diploma -
Rhea County High School
Evensville, TNLandscape Management
NALP
Online Skills
- Proven Sales Results
- Marketing Knowledge
- Project Management
- Subcontractor Procurement
- Business Development
- Strategic Planning
- Microsoft Office Expert
- Contract Administration
Certification
- AFA, ICPI, & NALP Certifications
- OSHA 10 Certification
- Licensed NS Locomotive Operator
- Fork Lift Certified
- CPR Certified
Accomplishments
- Member of the National Honor Roll
- RETC Travel Sports Consultant
- Youth Baseball Tournament Director
- AFA Leadership Summit - Pigeon Forge, TN
- Thumbtack Best of the Best - 2020
Timeline
Director of Operations
USFDP
02.2018 - Current
NCFO 32BJ
Norfolk Southern Railway
02.2012 - 01.2018
Quality Control Manager
Precision Property Maintenance
01.2009 - 02.2012
Operations Supervisor
Dicks Sporting Goods
04.2006 - 12.2008
Shift Manager
Central Park Restaurant
02.2003 - 03.2006
Associate of Business Administration - Business Administration And Management
CSTCC
High School Diploma -
Rhea County High School
Landscape Management
NALP