Joshua Pendley
Ogden,UT
Summary
Results-driven Shop Manager with a strong focus on quality control, team supervision, and operational procedures. Proven ability to implement efficient processes, ensuring high standards of customer satisfaction and team performance.
Overview
11
11
years of professional experience
Work History
Shop Manager, Glass Installer
Barker Glass
Willard, Utah
07.2015 - 01.2026
- Installed, secured, and sealed glass in window frames with caulking or glazing compound.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Developed and implemented procedures for efficient operation of shop.
- Checked all measurements twice before cutting pieces of glass.
- Performed regular maintenance checks on tools used in the installation process.
- Monitored staff performance and provided feedback to ensure adherence to quality standards.
- Monitored staff performance and provided feedback and guidance as necessary.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Fostered a collaborative environment by encouraging open communication and teamwork among staff.
- Resolved customer complaints promptly and professionally.
- Maintained high standards of customer service throughout the store.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Oversaw inventory management and maintained optimal stock levels for customer demand.
- Managed daily operations of glass retail shop and ensured smooth workflow.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Washington High School
Ogden05-2007
Skills
- Quality control
- Inventory management
- Customer relationship management
- Team supervision
- Operational procedures
- Attention to detail
- Problem solving
- Glass cutting
- Installation techniques
- Communication proficiency
- Safety compliance
- Time management
- Maintenance & repair
- Microsoft office
- Organizational skills
- Written communication
- [Equipment] operation
Timeline
Shop Manager, Glass Installer
Barker Glass
07.2015 - 01.2026
High School Diploma -
Washington High School