Joshua Pepper
Saint Joseph
Summary
I am a highly motivated individual who is
willing to take initiative in my workplace. I
have excellent time management skills and I
am willing to make a difference at my job if
given the opportunity. I am very good with
multitasking, and I have a true passion for
pleasing others. I enjoy learning new skills
and trades within my workspace, which I tend
to pick up on easily. Please consider me for
this position and feel free to contact me with
any questions or concerns you may have.
Thank you for taking the time to read through
the information I have provided you with at
this time. I am eager to hear from your
company.
Overview
9
9
years of professional experience
Work History
Team Manager
Alorica
07.2024 - 02.2026
- Led team of customer service representatives to enhance client satisfaction and operational efficiency.
- Developed and implemented training programs to improve staff performance and service delivery standards.
- Analyzed performance metrics to identify areas for improvement in workflow processes and customer interactions.
- Facilitated regular team meetings to communicate updates, address challenges, and foster collaboration among staff.
Heavy Equipment Operator
Whetrock LLC
02.2023 - 07.2024
- Operated heavy machinery including haultrucks to complete construction projects efficiently.
- Monitored job site conditions to assess risks and implement safety measures effectively.
- Assisted in planning daily operations by coordinating equipment usage among various teams.
- Implemented process improvements that reduced downtime and increased productivity on-site.
Heavy Equipment Operator
MCON LLC
05.2021 - 09.2021
- Operated heavy machinery including compactor, haultruck to complete construction projects efficiently.
- Conducted regular equipment inspections and performed preventive maintenance to ensure operational safety.
- Collaborated with site supervisors to streamline workflow and optimize project timelines.
- Trained new operators on equipment handling and safety protocols, enhancing team capabilities.
Correctional Officer
Western Reception Diagnostic Correctional Center
05.2019 - 04.2020
- Monitored inmate behavior to ensure safety and security within facility.
- Conducted regular inspections of cells and common areas for contraband detection.
- Managed inmate transportation to appointments and court hearings, maintaining order during transitions.
- Completed incident reports accurately to document occurrences and maintain records.
Production Operator
Johnson Controls
10.2017 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Overnight Stocker and Receiver
Price Chopper
10.2016 - 10.2017
- Unloaded and organized stock deliveries to optimize inventory flow
- Assisted in maintaining cleanliness and safety standards throughout the stockroom
- Collaborated with team members to restock shelves efficiently during overnight hours
- Operated pallet jacks and hand trucks for safe transportation of merchandise
Education
High School Diploma -
Riverside High School
Wathena, KSSkills
Oral and Written communication skills
Fast-paced factory experience
Able to operate power lift jack
Time management
Team building management
Prioritizing work
CPR Certified
Basic self-defense training
Heavy equipment driving/operating (haul truck/compactor)
Supervision skills
Timeline
Team Manager
Alorica
07.2024 - 02.2026
Heavy Equipment Operator
Whetrock LLC
02.2023 - 07.2024
Heavy Equipment Operator
MCON LLC
05.2021 - 09.2021
Correctional Officer
Western Reception Diagnostic Correctional Center
05.2019 - 04.2020
Production Operator
Johnson Controls
10.2017 - 03.2019
Overnight Stocker and Receiver
Price Chopper
10.2016 - 10.2017
High School Diploma -
Riverside High School
REFERENCES
Sheldon Hawkins-
816-617-5514
Cecilia Clary -
816-294-3665
Shane Barnes-
816-248-4703