Joshua Perdomo
Management Professional
Orlando,FL
Summary
An articulate professional driven to succeed. Strategic planning, management and client relationship expert. Business-suave with motivation to build. Bringing forth a commitment to fostering a positive team environment conducive to success and overall wellness. Skilled in aerobics, strength training, Muay Thai, Brazilian jiu-jitsu and rowing. Tenacious, Talented and Team-oriented.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
GNC
04.2022 - Current
- Worked with hundreds of clients to develop fitness routines and optimize health
- Reduced profit margin loss and increased key KPI markers to achieve higher rankings within company's district
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Personally handled guests' issues, increasing positive reviews by 42%
- Proficient understanding in Kinesiology & Physiology
- Organizing all store operations and allocating responsibilities to personnel
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Supervising and guiding staff towards maximum performance
- Preparing and controlling store's budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Deal with complaints from customers to maintain store's reputation
- Inspect areas in store and resolve any issues that might arise
- Plan and oversee in-store promotional events or displays
- Keep abreast of market trends to determine need for improvements in store
- Analyze sales and revenue reports and make forecasts
- Ensure store fulfills all legal health and safety guidelines
- Knowledge of retail management best practices
- Outstanding communication and interpersonal abilities
- Excellent organizing and leadership skills
- Commercial awareness
- Analytical mind and familiarity with data analysis principles
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
Full Service Driver
Independent Contractor Services
08.2021 - 04.2022
- Handles client demands and communicates in a timely manner to ensure quality, accuracy and customer satisfaction
- Showcased strong problem-solving skills in resolving any discrepancies or issues that arose during transport or delivery operations without compromising service quality standards set forth by clients or management personnel alike.
- Properly handle products and equipment in accordance with food safety laws to create a safe environment for client
- Maximized fuel efficiency through careful monitoring of driving habits and regular vehicle maintenance.
- Provide exceptional high quality customer service
- Enhanced overall route productivity by proactively identifying potential bottlenecks or inefficiencies and implementing appropriate solutions to address them.
- Achieved and maintained clientele satisfaction with ratings of 5.00.
- Upheld company standards for cleanliness by keeping interior of vehicle tidy and organized at all times.
- Maintained safe driving record with consistent adherence to traffic laws and company safety policies.
- Strengthened customer relationships with professional demeanor, friendly attitude, and prompt communication regarding delivery updates or concerns.
- Provided exceptional customer service through clear communication with recipients, addressing any questions or concerns they may have about their delivery.
- Delivered goods and products to customer on time and in excellent condition.
- Obtained signatures from customers upon delivery of goods.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Fostered positive working relationships with regular customers.
Retail Sales Associate
New Balance
02.2021 - 05.2021
- Serve as company shoe ambassador and meet departmental goals
- Provide support for sales goals by helping to identify trends in sell-thru, style replenishment, product needs and best sellers, and stock rotation
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promote sell thru by providing each customer with multiple options
- Reflect company's brand image and standards by adhering to standards and training guidelines
- Sell other company products in addition to shoes, such as apparel, whenever opportunity presents itself
- Act as store resources and authority on company shoe product knowledge
- Collaborate with back of house team and management to determine size and style needs of customers to support sell thru
- Observe selling ceremony and share knowledge, in addition to product knowledge with sales team for them to be able to give customers amazing experiences
- Provide sales team with knowledge of current inventory of shoes for them to be able to implement upselling and link selling strategies
- Create and keep updated book on clients and strive to develop customer loyalty by actively engaging them
- Cultivate customers by sending relationship and courtesy emails, reactivating customers' membership, capturing compliance, inviting customers back to store
- Make sure selling floor is continually replenished and ready for customers all through day
- Ensure shoes are well displayed to enhance sales and deliveries
- Ensure presence on sales floor and busy at all times
- Ensure maintenance and tidiness of fitting rooms, and that merchandise is quickly replenished after selling it
- Apply visual techniques in ensuring store maintains required company visual standards
- Ensure shoe stock is efficiently organized to support department by partnering with back of house team
- Provide assistance in bi-annual inventory and mark down processes
- Take part in pre-sale goals and achieve them.
Travel Sales Consultant
Monster Reservations Group
09.2020 - 11.2020
- Determined clients' needs and suggested suitable travel packages.
- Organized travels from beginning to end, including tickets, accommodation and transportation.
- Supplied travelers with pertinent information and useful travel/holiday materials.
- Managed over 100 customer calls per day.
- Enhanced team performance by collaborating effectively with colleagues to share knowledge and resources.
- Organized group travel arrangements efficiently for smooth trip execution, including flights, accommodation, transportation, and activities coordination.
- Secured competitive pricing for clients by skillfully negotiating deals with suppliers and vendors on their behalf.
- Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Enhanced team performance by collaborating effectively with colleagues to share knowledge and resources
Car Sales Consultant
Toyota
10.2019 - 11.2019
- Increased repeat business by establishing strong relationships with clients and maintaining regular follow ups.
- Negotiated mutually beneficial deals between dealership and customers while ensuring adherence to company policies and guidelines.
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Boosted customer satisfaction by providing tailored solutions and excellent service during car buying process.
- Developed referral network through satisfied clients and industry connections, generating new leads for dealership.
- Participated in ongoing training sessions to stay current on product offerings, competitor models, industry regulations, sales strategies, and best practices.
- Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
- Organized and managed test drives for potential buyers to facilitate informed decision making.
- Responded to customer enquiries via telephone and email.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Engaged with over 10 customers per day
Sales Associate
Home Depot
09.2016 - 07.2017
- Planned and executed integration of new products.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Successfully led key projects which resulted in an efficient rollout of Hurricane Irma preparation.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
East River High
Orlando, FL 08.2012 - 05.2016
Skills
Results Orientedundefined
Timeline
Store Manager
GNC
04.2022 - Current
Full Service Driver
Independent Contractor Services
08.2021 - 04.2022
Retail Sales Associate
New Balance
02.2021 - 05.2021
Travel Sales Consultant
Monster Reservations Group
09.2020 - 11.2020
Car Sales Consultant
Toyota
10.2019 - 11.2019
Sales Associate
Home Depot
09.2016 - 07.2017
High School Diploma -
East River High
08.2012 - 05.2016