Joshua Perez
Belleville,NJ
Summary
Experienced in fast-paced environments especially in a team setting and adaptable to last-minute changes. Thrives and remains calm under pressure and high-prioritizes work quality, speed and customer satisfaction. Efficient communication and interpersonal skills with customers and team.
Overview
4
4
years of professional experience
Work History
Master Barista
Target
Clifton, NJ
06.2022 - Current
- Trained and supervised new baristas on coffee-making techniques, customer service standards, operational procedures, company policies, and health and safety guidelines.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to adhere to food safety guidelines and ensure quality.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, floors, and seating areas.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks to minimize waste and ensure availability of popular products.
- Checked temperatures of freezers, refrigerators, or heating equipment to verify proper functioning daily.
- Greeted and communicated with customers to take food and beverage orders and offer recommendations based on taste preferences.
- Prepared and memorized numerous varieties of hand-crafted beverages with high accuracy and consistently strong customer satisfaction.
- Addressed and resolved customer concerns to maintain customer satisfaction and brand reputation.
- Enthusiastically engaged customers during busy periods to keep the mood light and fun, and boost morale.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales for the store.
- Input orders into point of sale system and handled customer payments.
Sales Associate
Spencer's Gifts
East Rutherford, NJ
04.2022 - 08.2022
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted and assisted customers with merchandise selection and information to ensure customer satisfaction.
- Organize merchandise displays in accordance with the store manual to adhere to the company image and guidelines.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed promotional strategies to increase sales volume.
Fitness Floor Staff Member / Juice Bar Attendant
Signature Fitness Personal Training
Belleville, NJ
02.2021 - 06.2022
- Enforce safety rules in order to protect both staff, members, and guests from harm.
- Maintain cleanliness of the facility, such as the fitness floor, locker rooms, bathrooms, and other areas as needed.
- Returned equipment to proper locations and re-racked weights, equipment and accessories.
- Inspected equipment daily to identify and report wear, damage or malfunctions.
- Responded promptly to incidents and emergency situations, as well as reported to management for follow-up and resolution.
- Greeted and assisted guests entering facility to provide general information and answer questions.
- Answered phones about information regarding the facility and completed guest check-in.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Monitored and adhered to food and health safety guidelines to ensure quality and customer satisfaction, such as monitoring temperature, checking expiration dates, and restocking supply.
- Assembled and served meals and beverages according to specific guest requirements.
- Answered questions regarding ingredients, allergens and preparation techniques to inform customers before placing orders.
Education
High School Diploma -
Belleville High School
Belleville, NJ06-2021
Some College (No Degree) - Music
Bergen Community College
Paramus, NJSkills
- Training New Hires
- Inventory Management
- Team Management
- Food & Beverage Preparation
- Customer Service
- Promotional Events
Timeline
Master Barista
Target
06.2022 - Current
Sales Associate
Spencer's Gifts
04.2022 - 08.2022
Fitness Floor Staff Member / Juice Bar Attendant
Signature Fitness Personal Training
02.2021 - 06.2022
High School Diploma -
Belleville High School
Some College (No Degree) - Music
Bergen Community College