Joshua Peters
Columbus
Summary
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
10.2023 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to effectively advise clients.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Store Manager
GNC
08.2022 - 09.2023
- Area lead for east side market Columbus, 7 locations in total
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Personal Training Director
Crunch Fitness
01.2020 - 06.2022
- Communicating and upholding company standards
- Coaching, training, and supervising a team of up to 10 personal trainers
- Payroll, Sales, and overseeing program budget
- Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
- Stayed up-to-date with industry trends through continued education courses, sharing knowledge with staff to maintain cutting-edge programming offerings within the facility.
- Coordinated special events like outdoor boot camps or charity fundraisers, increasing brand visibility and generating excitement among members.
Assistant Store Manager
AT&T
07.2019 - 01.2020
- Set schedules for store, oversee a team of five people, set sales goal and do monthly reviews for all employees
- Oversee all service and repair for store, sending all used parts and exchanged phones back to our return department
- Assist customers in phone sales as well as educating customers on service plans and proper phones for each individual customers
- Performed opening and closing duties, counting register, taking deposits nightly, drawer audits
- Receiving and shipping phones, accessories, and merchandising store
Assistant Manager
Planet Fitness
03.2019 - 07.2019
- Train all new and current employees on proper company procedures, cleaning techniques for equipment
- Assist guest inside the gym with proper use of equipment, gym rules, regulation, and accommodation
- Set schedules, help with interviews and hiring process
- Managed daily reports of transactions
General Manager
Frontroom
12.2017 - 11.2018
- Set schedules, train and manage team on proper sale techniques, goal setting, and presentation of store
- Set up monthly goals and do follow ups with individual sales reps to make sure they are reaching each goal set
- Collaborated with ownership group on sales trends and store operations, on which to gain sales growth month over month
Education
Bachelor's - Business Management
Franklin University
Columbus, OH03.2020
A.S. - Sports and Exercise Studies in Exercise Science
Columbus State Community College
Columbus, OH07.2009
B.S. - Sports Management
Bowling Green State University
Bowling Green, OH12.2006
Skills
- Management
- Sales
- Scheduling
- Training
- Inventory
- Word
- Merchandising
- Cash Handling
- Customer Service Skills
- Inventory Management
- Microsoft Excel
- Team Building
- Personal Training
- Group Fitness
- Sports Coaching
- Sales Management
- Retail sales
- Retail management
- Store management
- Communication skills
- Relationship building and management
- Customer Service-oriented
Certification
- Driver's License
- CPR/AED, 04/01/19, 04/30/21
- ISSA Personal Training Certification, 11/01/19, 11/30/21
Additional Information
Won sales contest in November 2009 for highest record sales in one month (Sales: Over $280,000 in the fiscal year), Winners circle recipient for 2014 and 2015 (year end sales award for percent over sales), Four time Wolfpack recipient (top sales for district performance), Certified in CPR and AED, ISSA Training and Nutrition Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Relationship Banker
Bank of America
10.2023 - Current
Store Manager
GNC
08.2022 - 09.2023
Personal Training Director
Crunch Fitness
01.2020 - 06.2022
Assistant Store Manager
AT&T
07.2019 - 01.2020
Assistant Manager
Planet Fitness
03.2019 - 07.2019
General Manager
Frontroom
12.2017 - 11.2018
A.S. - Sports and Exercise Studies in Exercise Science
Columbus State Community College
B.S. - Sports Management
Bowling Green State University
Bachelor's - Business Management
Franklin University
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