Joshua Petersen
Riverside,CA
Summary
Goal-oriented professional with significant experience in customer service and management of specific tasks and processes dealing with people and systems. Seeking to further advance knowledge and application in order to uphold certain levels of skill and efficiency towards personal contributions and perpetual growth.
Overview
11
11
years of professional experience
Work History
Software Support Specialist
Anyone Home
Lake Forest, CA
11.2022 - Current
- Provide support via email/phone following SOP through ticketing system
- Troubleshoot issues regarding integration (JSON), telephony, CRM, and access seeking root-cause resolutions while keeping clientele satisfaction
- Document troubleshooting steps, actions, and changes in order keep work environment up to date and prevent miscommunication
- Push mass updates using Excel in order to manipulate data entries/queries (SQL)
- Maintain team work ethic and communication while comfortably focus on self primary set goals and expectations
- Train new Support members when needed/applicable
Server
U-Grill
Rancho Cucamonga, CA
05.2016 - 09.2020
- Provided exceptional service to numerous customers per day at an AYCE establishment.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Technician
Repair Em'
Redlands, CA
10.2012 - 04.2016
- Diagnosed and evaluated numerous cliental mechanical and electronic devices.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Consulted customers to understand user problems through testing scripts and ask probing questions to locate root causes.
- Repaired various damaged hardware and software devices through hands-on methods such as micro-soldering and/or OS functions.
Skills
- Leadership
- Teamwork
- Personal Organization
- Problem Solving
- Time-Management
- Customer Service
- Fast Learner
- Adaptability
Certifications and Training
- Proficient with Excel
- Familiar with JSON
- Currently working on A+
- Studying SQL
Timeline
Software Support Specialist
Anyone Home
11.2022 - Current
Server
U-Grill
05.2016 - 09.2020
Technician
Repair Em'
10.2012 - 04.2016