Joshua Peterson
Pottstown,PA
Summary
Results-oriented Store Manager with a proven track record at Monro Muffler Brake & Service, demonstrating expertise in operational oversight and team leadership. Notable achievements include driving store performance through effective promotional planning and enhanced customer service management. Strong operational budgeting skills have led to higher efficiency rates and improved customer satisfaction. Aiming to leverage this experience to further elevate store operations and team success in future roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Monro Muffler Brake & Service
Wayne, PA
12.2023 - Current
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Investigated returned checks, researched discrepancies, and worked with customers to resolve issues quickly.
- Created new accounts, updated existing accounts, and closed inactive accounts as needed.
- Documented, reported and followed up on discrepancies.
- Checked postings and documents for correctness, accuracy and proper coding.
- Performed bookkeeping and accounting consulting services.
- Processed documents for new account holders.
Assistant Store Manager
Mavis Tire
Phoenixville, PA
04.2021 - 12.2023
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Trained new employees on store policies, procedures and customer service standards.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Answered customer questions and addressed problems and complaints in person and via phone.
Sales Associate
verizon
Pottstown, PA
10.2019 - 02.2021
- Organized store by returning merchandise to proper areas and restocked displays.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Upsold additional items based on customer interests and needs.
- Prepared merchandise for purchase or rental.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Assessed customer needs to provide assistance and information on product features.
- Processed transactions using a point-of-sale system.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
CDL Truck Driver
Southern Refrigerated Transport
01.2019 - 04.2019
- Drove a six speed freightliner northeast to south western united states
- Performed all preventive maintenance checks before driving
- Kept all logs up to date
- Responsible for both reefer and non reefer trailers
CDL Truck Driver
Terra Railroad Services LLC
Downingtown, Pennsylvania
02.2017 - 07.2018
- Drove Peterbilt manual 10 speed and 18 speed transmission
- Operated lowboy with and without removable 3rd rear axle, flatbed, dry van, monster dump and both roll off and triaxle dump trucks
- Maintained proper control of vehicle obeying posted road signs
- Pulled both overweight and oversized loads on flatbed and lowboy trailers
- Performed all maintenance on the truck and trailer including oil and fuel filter changes, topping off all fluids and changing out lights and wiring as needed
- Trained employees on how to drop and raise lowboys and remove and assemble the equipment that was necessary for the related jobs we were assigned to
- Maintained proper paper logs and paperwork for the loads being hauled
- Minor and major repairs on all equipment including welding, track repair, cable respooling on cranes and side booms
CDL Truck Driver
Western express
Nashville, Tennessee
10.2016 - 01.2017
- Operated Freightliner and Volvo trucks
- Performed all minor maintenance on equipment and reported all majors problems with either truck or trailer directly to the company via qualcomm in order to get truck the repairs it needed to meet all DOT regulations
- Operated the truck in a safe manner when traveling on public roads and highways
- Checked shipping papers to make sure no hazardous materials had been loaded onto the truck
- Reported any incidents that may have occurred to the company directly and promptly
- Kept all logs in the qualcomm up to date and current
Infantry/Combat engineer
National Guard
West Chester, Pennsylvania
05.2011 - 11.2013
- Honorable discharge
Education
High School Diploma -
Henderson High School
West Chester, Pennsylvania01.2011
Skills
- Hourly shift management
- Store operations oversight
- Promotional planning
- Personnel development
- Operational budgeting
- Root-cause analysis
- Loss prevention procedures
- Bank and safe deposits
- Reliable
- Documentation and reporting
- Accurate money handling
- Team leadership and coaching
- Sales expertise
- Pricing strategies
- Store opening and closing procedures
- Store displays
- POS systems
- Customer service management
- Outstanding communication skills
- Vendor management
- Report generation
- Order management
- Risk management
- Systems and software expertise
- Flexible schedule
Certification
- Class A CDL license, North Carolina
- Air Brake endorsement
References
References available upon request.
Timeline
Store Manager
Monro Muffler Brake & Service
12.2023 - Current
Assistant Store Manager
Mavis Tire
04.2021 - 12.2023
Sales Associate
verizon
10.2019 - 02.2021
CDL Truck Driver
Southern Refrigerated Transport
01.2019 - 04.2019
CDL Truck Driver
Terra Railroad Services LLC
02.2017 - 07.2018
CDL Truck Driver
Western express
10.2016 - 01.2017
Infantry/Combat engineer
National Guard
05.2011 - 11.2013
- Class A CDL license, North Carolina
- Air Brake endorsement
High School Diploma -
Henderson High School
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