Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Phillips

306 Lincoln Dr Livingston ,TX

Summary

Dynamic operations leader with a proven track record at Arlen Phillips Concrete & Construction, driving operational efficiency and strategic planning. Expert in quality assurance and relationship building, I successfully implemented new systems and improved collaboration, resulting in enhanced productivity and customer satisfaction. Skilled in decision-making and team leadership, I foster a culture of excellence.

Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.

Knowledgeable Project Engineering with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.

Dedicated construction professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Professional with solid experience in construction project engineering. Skilled in project management, budgeting, and scheduling. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in site supervision, safety compliance, and quality control. Known for effective problem-solving and maintaining high standards under changing conditions.

Technically-proficient in construction and engineering practices. Coordinates project preparation, including estimations, drawing review and contract preparation. Diligent, attentive and hardworking team leader.

Overview

11
11
years of professional experience

Work History

Director of Operations & Compliance/Construction Project Engineer

Arlen Phillips Concrete & Construction
07.2024 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Defined, implemented, and revised operational policies and guidelines.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Oversaw successful implementation of new ISNetworld system, ensuring smooth transition and minimal disruption to business operations.
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Monitored budget and utilized operational resources.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Evaluated change order requests in response to out-of-scope work activities.

Delivery Manager

Stevenson Distributing
01.2023 - 07.2024
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
  • Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
  • Supervised delivery staff and general productivity.
  • Enhanced team performance by providing regular feedback, coaching, and training opportunities.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Reduced customer complaints by implementing proactive communication strategies with clients.
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Developed a streamlined onboarding process for new hires, decreasing ramp-up time and increasing productivity.

Sales Representative

Stevenson Distributing
03.2017 - 01.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Merchandiser

Stevenson Distributing
03.2016 - 03.2017
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Delivery Driver

Stevenson Distributing
Trinity , TX
04.2014 - 03.2016
  • Delivered beer and non alcoholic refreshments to customer accounts.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.

Education

No Degree - Business Management

Lone Star College
Houston, TX
05.2023

No Degree - Pre Med - Biology

Angelina College
Lufkin, TX
05.2013

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Quality assurance
  • Operations management
  • Team leadership
  • Decision-making
  • Relationship building
  • Logistics
  • Desktops, laptops, and mobile devices

Timeline

Director of Operations & Compliance/Construction Project Engineer

Arlen Phillips Concrete & Construction
07.2024 - Current

Delivery Manager

Stevenson Distributing
01.2023 - 07.2024

Sales Representative

Stevenson Distributing
03.2017 - 01.2023

Merchandiser

Stevenson Distributing
03.2016 - 03.2017

Delivery Driver

Stevenson Distributing
04.2014 - 03.2016

No Degree - Business Management

Lone Star College

No Degree - Pre Med - Biology

Angelina College
Joshua Phillips