Joshua Piastro
Temecula,CA
Summary
Authorized to work in the US for any employer. Dedicated and bilingual team player with experience working in busy food and beverage environments. Enjoys interacting and working with others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time/part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Host
House of Blues
01.2022 - 05.2023
- Meeting, greeting and seating all guests with positive, friendly, helpful attitude and is general source of information to all guests entering restaurant
- Constantly answer 80-140 phones calls per shift
- Would call back or leave message to missed phones calls during shift once restaurant closed
- Used to working in fast-paced environment, which was often loud and stressful
- Exuded pride and passion for brand and culture
- Able to control flow of guests coming into restaurant and those who are waiting for table
- Show guests to tables, wait for guest to be seated before handing menu in guests
- Able to direct guest to appropriate waiting area
- Market current and future shows from concert venue
- Market menu items and retail by placing all marketing literature on dining tables before and during shift
- Communicate to restaurant staff, kitchen staff and manager on duty wait time, any planned special event, any and all information is necessary to ensure proper flow of restaurant
- Informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided guests with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Cross-trained to handle different restaurant roles
Busser/Assistent Server
House of Blues
09.2022 - 05.2023
- Maintain restaurant cleanliness in efficient, professional manner and contribute to excellent guest experience
- Ensure that trash cans are free of odor and lined
- Keep floor clean, free of food, and trash throughout shift
- Always make sure all dust pans clean and free of stuck on debris and smells
- Be informed of current menu items and descriptions
- Constantly and safely transport bus tubs weighing up to 40-60 lbs from tables to kitchen
- Maintain line of sight/atmosphere control by circulating through restaurant throughout shift
- Keep booster seats and high chairs clean, alert manager on duty of any highchair safety issues
- Opening/Running/Closing duties according to restaurant service standards
- Turn all lost and found items in to host area for MOD to pick up
- Occasionally work special events that are scheduled throughout venue
- Kept close eye on customers to quickly spot leaving guests and clear tables for future guests
- Worked well in diverse team settings by partnering with others to complete tasks
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Monitored dining room inventory and replenished as necessary.
- Established rapport with customers by providing friendly and attentive service.
- Monitored dining room and bar areas for signs of overcrowding.
- Set up advertising signs and displays on shelves, counters and tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Event Staff
House of Blues
01.2022 - 05.2023
- Set up/tear down equipment for private events
- Set up signs for private event client to guide them to right spot
- Decorate rooms with proper equipment based on clients requirements/requests
- Set buffets
- Wrap silverware
- Serve client food from private menu
- Clear plates between courses
- Be prepared for guests 15-20 minutes prior to arrival
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Inspected event facilities to confirm conformance to customer requirements.
- Set up event facilities and equipment, cleaned areas, and organized supplies
- Provided exceptional customer service to all guests and escalated concerns where needed
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities
- Welcomed guests to events, checked invitations, and oversaw proper seating
- Responded to inquiries from attendees and addressed any issues or complaints
- Implemented event protocols to maintain safety and security of all attendees
- Planned and maintained event timelines to track milestones and successfully reach event goals
- Collaborated with vendors to secure necessary event services and supplies
- Created and executed promotional strategies for events to hit attendee targets
- Greeted guests and welcomed patrons in support of company service policy
- Inspected tickets and customer IDs, checking for appropriate age requirements
- Reported any damage or maintenance issues to manager
- Supervised lobbies and restrooms for cleanliness and safety standards
- Assisted with special events by working premieres, private screenings and charity events
- Cleaned and sanitized seating areas between showings for adherence to sanitary standards
- Followed strict guidelines for handling confidential information
- Hung up movie posters, banners and decorations for promotional events
- Provided exceptional customer service to all guests and escalated concerns where needed.
General Laborer/Nursery Worker
Moon Valley Nursery Inc
10.2020 - 07.2021
- Load pallets of packed product grown on farm into refrigerated trucks as directed
- Hand pulling weeds, spreading fertilizer, pesticides, chipping, raking, edging mowing
- Installing posts and attaching ties from planted trees to support stakes on farm properties
- Watering plant material using hoses
- Pruning and trimming trees, shrubs, fields, lawns and hedges
- Wrapping trees
- Operate tractor to be able transport products around nursery
- Driving golf carts around nursery yard to pick up products get from around yard
- Lifting, carrying and spreading 50 pound bags of mulch
- Constant lifting trees 55-100 pounds
- Hauling and spreading topsoil or mulch
- Digging holes with shovel or trowel and installing plant material such as trees, shrubs, annual and perennial plants, ground-covers and bulbs on farm
- Building tree boxes
- Occasional and light machinery maintenance
- Installing drip irrigation for plant stock on farm properties
- Plant, grow, sell and install shade, ornamental and evergreen trees and other landscape plant material such as shrubs, annual and perennial plants, grasses, ground-covers and bulbs on farm/nursery properties
- Loaded, unloaded, and moved material to and from storage and production areas
- Assisted team members with tasks that require group effort
- Performed quality checks on products and materials to identify any defect
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone
- Worked alongside staff to discuss and implement best practices and exceed team objectives
- Carefully cut PVC and steel according to specifications, which in turn reduced wasteful spending
- Managed 50-80 tree, shrub, flower, and mulch order per day
- Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
Education
High school diploma -
Wasatch Academy
Mount Pleasant, UT05.2020
Skills
- Guest Interaction
- Coordination
- Organization and Time Management
- Group Reservations Management
- High-Volume Environments
- Farming (1 year)
- Hospitality and Accommodation
- Customer Service
- Critical Thinking
- OpenTable
- Control Crowd
Languages
Spanish
Limited Working
Timeline
Busser/Assistent Server
House of Blues
09.2022 - 05.2023
Host
House of Blues
01.2022 - 05.2023
Event Staff
House of Blues
01.2022 - 05.2023
General Laborer/Nursery Worker
Moon Valley Nursery Inc
10.2020 - 07.2021
High school diploma -
Wasatch Academy
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