Joshua Piazza
Global Parking Systems
Frisco,Texas
1
Certification
14
years of professional experience
Professional maintenance expert with significant experience in facility management, systems upkeep, and preventive maintenance strategies. Proven ability to lead teams, coordinate tasks, and ensure optimal operation of equipment. Known for adaptability, reliability, and achieving results in dynamic environments. Strong skills in troubleshooting, safety compliance, and project management.
Work History
Maintenance Coordinator
1 Year 3 Months- Coordinated maintenance schedules to optimize operations and minimize downtime. (RTA Fleet Management Software)
- Collaborated with vendors to procure parts, ensuring timely availability for repairs and projects.
- Provide Custom Site Networking and Technical Support.
- Manage Vehicle Cleaners/Porters.
- Write scripts to automate spreadsheets, and the SP+ maintenance program Nationwide. (java , Google Scripts)
- 3D modeling and printing. (Blender, SketchUp)
- Image editing and Digital Art utilizing Photoshop equivalents.
- Install and Manage Asset Monitoring Devices. (Smartdrive , Samsara)
Operations Specialist 3
1 Year 1 Month- Provide maintenance and organize repair of 20 Mercedes Benz Vans converted for the purpose of mobile pet grooming.
- Repaired appliances and mobile grooming DC/AC power equipment.
- Create and manage an automated ordering system for all groomer and operational supplies.
- Coordinate warranty work and manage Level 1 and 2 Operations Specialists.
- Oversee groomer driving activity and report/retrain employees as needed.
- Monitor vehicle cleanliness and stocking. Retrain responsible parties when needed.
- 24/7 availability for accidents, and service needs.
Premise Technician
3 Months- Use hand tools and climbing gear to safely install fiber-optic internet into customer homes.
- Terminate RJ45, Fiberlock, and AT&T proprietary connections to establish customized Home and Business Networks.
- Maintained company vehicles and tools for operational efficiency. including Vehicle, Tools, and Networking equipment.
- Engaged with customers to educate on services and promote brand, fostering positive customer relationships.
- Conduct routine maintenance checks on network infrastructure to enhance reliability and efficiency.
Samsung Repair Engineer
1 Year 6 Months- Repair all samsung consumer electronics in compliance with Samsung Care SOP.
- Determine Warranty Status of devices based on device condition according to Samsung's Warranty Terms.
- Provided constructive feedback to improve new engineers' skills.
- Maintained and calibrated repair equipment, ensuring optimal performance and reliability.
- Collaborated with front of house team members to enhance customer experience and satisfaction.
- Awarded 2nd place in the 2023 annual Samsung Care repair competition for North America.
Mobile Repair Technician
8 Months- Perform repairs on Samsung, Apple, and Google smartphones in accordance with manufacturer warranty work authorizations.
- Delivered mobile repair services for Asurion customers, ensuring timely and effective resolutions.
- Micro-soldering and Board repair.
- Inventory management, U-Class returns.
- Diagnosed and repaired software and hardware issues on all consumer electronics.
Clerk Trainer
8 Years- Trained newly hired part-time employees in essential job duties to enhance team readiness.
- Train all team members in the lawful sales of tobacco and alcohol according to Texas State Law.
- Make retention decisions based off of individuals' performance and aptitude.
- Conducted customer service audits to assess and improve store performance.
- Mentored staff in operational procedures, fostering a culture of continuous improvement.
Education
No Degree - Computer Science
Skills
Award-winning Consumer Electronics Repair Engineer
Customer service excellence
Operations Coordination
Java
C++
Google Scripts Proficiency
Employee training
Critical thinking
Network infrastructure
Excellent Customer Service Skills
Experienced Team Manager
Employee Development / Training
Java
C++
Google Scripts
Asset Management System Installer and administrator
Accomplishments
Awarded 2nd Place in the annal Samsung Consumer Electronics Repair Competition held in 2023.
Recognition from DFW airport and SP+ for exceptional work.
Certification
- OSHA 10 General
- Electrical Safety in the Workplace
- SMITH Driver Training
Timeline
Maintenance Coordinator
Global Parking Systems
05.2025 - CurrentRead More
Operations Specialist 3
Kontota Mobile Pet Grooming
02.2024 - 03.2025Read More
Premise Technician
AT&T
09.2023 - 12.2023Read More
Samsung Repair Engineer
Fixiz
02.2022 - 08.2023Read More
Mobile Repair Technician
ubreakifix
05.2021 - 01.2022Read More
Clerk Trainer
QuikTrip
10.2012 - 10.2020Read More
Collin College
No Degree from Computer Science
Read More