Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Pickett

Alvin,Tx

Summary

Dynamic General Manager with a proven track record at Big Axe Bar And Grill, excelling in operations management and team leadership. Spearheaded innovative marketing strategies that significantly boosted brand recognition and customer loyalty. Adept at problem resolution and fostering strong vendor relationships, driving profitability while enhancing employee satisfaction.


Overview

7
7
years of professional experience

Work History

General Manager

Big Axe Bar And Grill
01.2025 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.

Assistant Manager /Manager /Head Bartender

Hourglass Private Club
03.2019 - 01.2025
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Enhanced team productivity by streamlining operational processes.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Trained 8 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

GED -

Alvin Community College
Alvin, TX
02.1993

No Degree -

Alvin High School
Alvin, TX
01.1993

Skills

  • Problem resolution
  • Operations management
  • Effective leader
  • Staff management
  • Customer relations
  • Staff training
  • Inventory control
  • Goal setting
  • Verbal and written communication
  • Motivation
  • Process improvements
  • Business development
  • Purchasing and planning
  • Cost reductions
  • Marketing
  • Proficient in Toast, Word, Adobe, Excel

Timeline

General Manager

Big Axe Bar And Grill
01.2025 - Current

Assistant Manager /Manager /Head Bartender

Hourglass Private Club
03.2019 - 01.2025

GED -

Alvin Community College

No Degree -

Alvin High School

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