Joshua Pilliner
Charlotte,NC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and order management, notably at Sam's Club. Excelled in relationship building and planning, significantly enhancing customer satisfaction and repeat business. Skilled in merchandise selection and trend forecasting, adept at meeting tight deadlines. Proven track record of leveraging customer relations and organizational skills to drive sales and efficiency.
Developed exceptional customer service and communication skills in retail environment. Adaptable and quick to learn new systems and processes. Seeking to leverage these strengths to transition into new field and contribute effectively in diverse roles.
Professional shopping specialist prepared for this role. Brings valuable experience in understanding client needs and curating tailored shopping recommendations. Known for strong team collaboration and adaptability, with focus on client satisfaction and attention to detail.
Experienced with understanding client preferences and curating personalized shopping experiences. Utilizes strong communication and organizational skills to ensure client satisfaction. Knowledge of fashion trends and product selection to enhance shopping experience.
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Sam's Club
09.2024 - 11.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.
- Provided personalized attention to each member interaction, resulting in increased loyalty and positive feedback from customers.
- Applied problem-solving skills when faced with unexpected challenges, demonstrating versatility within the role.
- Assisted in training new team members, ensuring they were well-equipped to uphold company standards and provide excellent service.
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
- Developed rapport with members through genuine conversations, earning their trust as a reliable resource for their needs.
Package Handler
FedEx
08.2024 - 09.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
- Boosted processing speed for outbound shipments, meticulously planning parcel arrangement in delivery vehicles.
- Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
- Facilitated team-oriented environment, sharing handling techniques that minimized effort and reduced injury risk.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
- Fostered culture of continuous improvement, suggesting several process optimizations that were implemented.
Customer Service Representative
Dominos's Pizza
08.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front of House Team Member
Chick Fil A
03.2022 - 11.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Ensured prompt response time for attending guest needs while working on multiple tables simultaneously.
- Assisted in inventory management for front-of-house supplies, ensuring availability and reducing waste.
- Adapted quickly to menu changes, effectively communicating updates to guests.
- Resolved customer complaints with empathy and professionalism, restoring guest satisfaction.
Education
High School Diploma -
East Rowan High School
Salisbury, NC05-2024
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Relationship building
- Flexible schedule
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Heavy lifting
- Verifying order accuracy
- Documentation and reporting
- Payment processing
- Product knowledge
- Merchandise selection
- Sales expertise
- Accurate money handling
- Lift up to 50 pounds
- Delivery management
- Physical stamina
- Advertising and marketing
- Sales proficiency
- Product expertise
- Fashion trends
- Purchase recommendations
- Fashion knowledge
- Market trends analysis
- Styling expertise
- Trend forecasting
- Deadline driven
- Branding
- Verbal and written communication
- Shopping management
- Delivery organization
- Product awareness
- Order proofing
- Vendor engagement
- Online ordering
- Order coordination
Timeline
Personal Shopper
Sam's Club
09.2024 - 11.2024
Package Handler
FedEx
08.2024 - 09.2024
Customer Service Representative
Dominos's Pizza
08.2023 - 09.2023
Front of House Team Member
Chick Fil A
03.2022 - 11.2022
High School Diploma -
East Rowan High School