Joshua Pitchan
Summary
Versatile and results-driven professional with extensive experience in electrical system modification and team leadership, notably with the United States Navy. Excelled in schematic reading and fostering a collaborative work environment, significantly enhancing operational efficiency and safety. Demonstrated a strong work ethic and problem-solving skills, ensuring peak performance and system reliability across various management roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aviation Electrician's Mate
United States Navy, USN
12.2017 - Current
- Repaired blade fold system components to fold and droop blades for optimal air-transportability.
- Completed maintenance of lighting system components to support illumination for exterior and interior use.
- Supported aircraft electronic system components to reduce maintenance costs and improve longevity.
- Executed preventive maintenance for landing gear electrical and electronic components to comply with schedule and specifications.
- Maintained aircraft electrical and electronic emergency systems to support aircraft startup and as emergency source of power in event of generation or distribution system failure.
- Assembled aircraft cannon plugs, ground points and splice points to enhance aircraft safety.
- Restored airframe subsystems electrical and electronic components.
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
- Recorded maintenance actions in aircraft logbooks.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Achieved Apprenticeship and Journeyman licensing.
- Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
- Read and interpreted aircraft documentation to determine repair feasibility and methods.
- Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
- Collaborated with colleagues in developing and refining maintenance procedures.
Store Manager
Spirit Halloween LLC
09.2017 - 11.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Assistant Store Manager
Souper Salad Restaurant
06.2015 - 08.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
VaporZone LLC
06.2013 - 06.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Education
Bachelor of Science - Cyber Security
DeVry University
San Diego, CA06-2026
Skills
- Electrical safety procedures
- Ground support equipment
- Flight control systems
- Electrical component repair
- Schematic reading
- Wiring diagram interpretation
- Aircraft electrical systems
- Electrical system modification
- Electromechanical system testing
- Excellent work ethic
- Military maintenance requirements
- System troubleshooting
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Cisco Certified Network Associate (CCNA)
- Certified Information Systems Security Professional (CISSP)
- CompTIA Certification
- CPR/AED Certification
- [Name of Certification] [Issuing Organization] [Year Month]
- [Name of Certification] [Issuing Organization] [Year Month]
- Linux Professional Institute Certification (LPIC-1) – Linux Professional Institute.
- CIW Web Development Professional - CIW.
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
- CompTIA Security+ - Computing Technology Industry Association (CompTIA).
- Project Management Professional (PMP) - Project Management Institute (PMI).
- CompTIA Security+ - CompTIA.
- Python Programming Certificate – Python Institute.
- Project Management Professional (PMP)
- Six Sigma Certification
Timeline
Aviation Electrician's Mate
United States Navy, USN
12.2017 - Current
Store Manager
Spirit Halloween LLC
09.2017 - 11.2017
Assistant Store Manager
Souper Salad Restaurant
06.2015 - 08.2017
Store Manager
VaporZone LLC
06.2013 - 06.2015
Bachelor of Science - Cyber Security
DeVry University