Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Joshua P. Kollie

Keller,TX

Summary

Dynamic professional with a proven track record at EVERBANK N.A., excelling in technical support and team collaboration. Expert in Microsoft Office 365, consistently exceeded service objectives, achieving a 98.5% customer satisfaction rating. Adept at problem-solving and enhancing operational efficiency, thrive in fast-paced environments, driving impact results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Specialist

EVERBANK N.A.
Lewisville, TX
01.2023 - Current
  • Provided technical support and guidance to junior specialists.
  • Resolved conflicts between team members or departments in an efficient manner.
  • Supported technical teams by stepping in to assist with assignments and delivering customer feedback.
  • Exceed service objectives by utilizing customer service and sales best practices. Holding a 98.5% satisfaction rating.
  • Coordinated with other departments to ensure successful completion of projects.
  • Provided feedback on deliverables from colleagues to ensure quality standards were met.
  • Assessed customer needs and developed solutions to meet those needs.

Social Media Manager /Senior Sales Executive

N.A.S.H.Official LLC
Dallas, TX
01.2017 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Organized weekly meetings, facilitated training, and relationship building.
  • Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
  • Developed and implemented successful social media campaigns to support company objectives.
  • Monitored customer comments on various social media channels and responded in a timely manner.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Optimized posts for SEO purposes by researching relevant keywords and hashtags.

Business Banking Specialist

Wells Fargo Bank, N.A.
Westlake, TX
01.2021 - 10.2022
  • Provided customer service and support to small businesses, including answering inquiries, resolving issues, and processing requests.
  • Maintained an up-to-date knowledge of industry trends and developments related to business banking.
  • Researched competitive offerings from other banks to ensure competitive pricing for customers.
  • Evaluated, investigated, and corrected issues for business clients.
  • Collaborated with team members to turn service inquiries into sales opportunities.
  • Brought in new business and customers by utilizing promotional and networking strategies.
  • Exceeded customer service satisfaction ratings by providing prompt answers to specific questions.
  • Recommended enhancements and updates to system software based on performance data and user feedback.

Education

Associate of Science - Pre-med Science

Tarrant County Collage
Bedford, TX
07-2030

Skills

  • Research skills
  • Technical support
  • Team collaboration
  • Content creation
  • Expert in Microsoft Office 365
  • Expert problem solving
  • Performance management
  • Contract negotiation
  • Operational efficiency
  • Process improvement

Certification

Scrum Master Certified (SMC) - International Scrum Institute (Scrum Institute) 61440859683789

Culinary Management Certification - Fort Worth Community Food bank

Awards

Overachiever Award Jul 2016, Top Negotiator Award Apr 2021, High Efficiency Award Jan 2021

Timeline

Senior Specialist

EVERBANK N.A.
01.2023 - Current

Business Banking Specialist

Wells Fargo Bank, N.A.
01.2021 - 10.2022

Social Media Manager /Senior Sales Executive

N.A.S.H.Official LLC
01.2017 - Current

Associate of Science - Pre-med Science

Tarrant County Collage

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