Joshua Poisson
Fort Worth,TX
Summary
Great problem-solver with strong background as qualified Automotive Technician. Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs.
Overview
15
15
years of professional experience
Work History
Automotive Technician
Service Plus Automotive Repair & Maintenance
Fort Worth, TX
03.2022 - Current
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Maintained a clean working environment at all times.
- Communicated effectively with customers about repair progress and costs involved.
- Inspected vehicle engines and other components to identify potential issues.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Client Service Advocate
Allied Universal Security Services
Fort Worth, TX
06.2014 - 03.2022
- Answered customer inquiries in a timely and professional manner.
- Provided accurate information and solutions to customers regarding their accounts.
- Maintained up-to-date knowledge of company policies and procedures related to client service.
- Developed strong relationships with customers through consistent follow-up on inquiries or requests.
- Utilized various computer programs to access relevant customer data or records.
- Performed administrative duties such as filing documents or updating databases.
- Generated reports summarizing key performance metrics for management review.
Public Safety Officer
Valor Security
Fort Worth, TX
06.2012 - 05.2014
- Prepared detailed incident reports following investigations.
- Notified law enforcement officials when necessary regarding any illegal activity observed on campus premises.
- Patrolled parking lots to ensure that vehicles were parked properly and that no unauthorized persons were present.
- Communicated effectively via radio transmissions with other officers while patrolling assigned area.
- Inspected buildings and grounds to detect signs of intrusion or vandalism.
- Investigated suspicious activities, disturbances, thefts, or other criminal activity.
Cashier
Chic-Fil-A
Fort Worth, TX
02.2009 - 04.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Associate in Welding Technology - Welding
Lincoln Technical Institute
Fort Worth, TX07-2009
High School Diploma -
North Crowley High School
Fort Worth, TX05-2008
Skills
- Computerized Diagnostics
- Mechanical Problem Diagnosis
- Tire Rotation
- Test Driving
- Reliable And Consistent
- Brake Servicing
- Strong Work Ethic
- Workplace Safety Compliance
- Good Communication
- Vehicle Inspection
- Customer Service-Oriented
- Willing To Learn
- Works Well Under Pressure
Timeline
Automotive Technician
Service Plus Automotive Repair & Maintenance
03.2022 - Current
Client Service Advocate
Allied Universal Security Services
06.2014 - 03.2022
Public Safety Officer
Valor Security
06.2012 - 05.2014
Cashier
Chic-Fil-A
02.2009 - 04.2012
Associate in Welding Technology - Welding
Lincoln Technical Institute
High School Diploma -
North Crowley High School
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