Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Polanco

Dallas,TX

Summary

Inside Sales Manager with over twelve years of experience in the distribution sector at Southern Glazers Wine & Spirits. Demonstrated ability to lead and train high-performing sales teams, analyze market trends, and optimize operational processes. Achievements include driving revenue growth through innovative sales strategies and fostering strong customer relationships. Recognized for effective leadership and a consistent track record of exceeding sales targets.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Inside Sales Manager

SGWS
Dallas, Texas
11.2024 - Current
  • Managed and evaluated daily operations of outbound inside sales team to achieve sales goals.
  • Oversee a team of 9 across Texas, Louisiana, and Missouri managing 450 accounts per consultant.
  • Directed sales activities, ensuring adherence to performance metrics and superior customer service.
  • Coached team members through ongoing training programs, improving sales techniques and customer engagement.
  • Analyzed inside sales operations, identifying trends to optimize resource utilization and service levels.

Senior Inside Sales Consultant

Southern Glazers Wine & Spirits
Plantation, USA
03.2023 - Current
  • Lead 11-member sales team, ensuring peak performance and strategic issue resolution.
  • Train and coach 30+ employees, enhancing sales skills and reducing learning curve.
  • Identify opportunities for service quality improvement and update training methods.
  • Utilize software to develop strategies, resolving issues and optimizing sales operations.

Inside Sales Consultant SC & KY

Southern Glazers Wine & Spirits
10.2021 - 02.2023
  • Managing over 350 accounts in both Kentucky & South Carolina.
  • Building working relationships with customers- understanding needs and what drives their business.
  • Creating cocktail promotions and product recommendations.
  • Assisting in new hire shadows.
  • Constantly communicating with managers regarding changes in buyer preferences and out of stock inventory situations encountered during weekend hours.

Education

Associates Degree - Business Management

Miami Dade College
Plantation, FL
01.2012

Skills

  • Trilingual: Spanish, English, Portuguese
  • CRM software proficiency
  • Sales strategy development
  • Customer relationship management
  • Sales forecasting techniques
  • Team leadership skills
  • Market analysis expertise
  • Data-driven decision making
  • Employee training programs
  • Time management strategies
  • Communication skills
  • Coaching and mentoring techniques
  • Conflict resolution strategies
  • Salesforce proficiency
  • Microsoft Office suite
  • Wine and spirits knowledge

Certification

  • WSET Spirits 2
  • WSET Wine 2
  • WSET Sake 1
  • CMS
  • Certification for over 100+ Linkedin courses
  • ITA levle 1

Timeline

Inside Sales Manager

SGWS
11.2024 - Current

Senior Inside Sales Consultant

Southern Glazers Wine & Spirits
03.2023 - Current

Inside Sales Consultant SC & KY

Southern Glazers Wine & Spirits
10.2021 - 02.2023

Associates Degree - Business Management

Miami Dade College

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