Joshua Polier
Charles Town,WV
Summary
Senior DevOps Engineer with extensive understanding of high availability architecture and concepts. Purpose-driven professional with capacity to be strong team player plus work effectively independently. Background designing, testing, and implementing infrastructure and applications. Talented performer with over 20 years of experience using source control tools to identify and fix bugs in code. Consistent team player with exemplary multitasking skills.
Overview
17
17
years of professional experience
Work History
Engineer III, Engineer Operations
COMCAST
Reston, VA
01.2020 - Current
- Administer and maintain the SevOne Network Management System which provides metrics to SevOne Data Insight for the customer
- Troubleshoot and resolve issues which interfere with the customer's ability to retrieve their reports from SevOne DI
- Work with the SevOne team to onboard new vendor device certifications
- Identify correct OIDs and MIBs for vendor support
- Daily handling of customer tickets in JIRA in relation to SevOne
- Administer updates and the creation cloud VMs for the SevOne environment.
Micro Focus APM Engineer
PUREINTEGRATION
Reston, VA
01.2013 - 01.2020
- Responsible for onboarding the application teams onto Micro Focus APM and Sitescope monitoring
- Provided Micro Focus APM administration and operation support to all customers
- Assisted with Micro Focus SiteScope and BPM application deployments when needed
- Assisted with Micro Focus APM and Sitescope administration and troubleshooting
- Created URL, log file, resource, and basic system monitors in Sitescope with custom templates, alerts and reports
- Developed synthetic scripts with Micro Focus LoadRunner Virtual User Generator using protocols such as Web HTTP/HTML, Web Service, AJAX Truclient and Remote Desktop for running on multiple BPM agents
- Converted Web Service synthetics to Web HTTP/HTML protocol to allow for capturing snapshots of SOAP response
- Created and maintained Service Level Agreements, reports and alerts for all on-boarded applications
- Created pattern-based views and customized MyBSM pages
- Provided a way to link synthetics to AppDynamics for a distributed tracing initiative using header injection.
HP BSM Monitoring Engineer
ORASI
Orlando, FL
01.2012 - 01.2013
- Provided monitoring and alerting to application teams for four testing environments using two separate HP SiteScope 11.12 instances
- Created and maintained HP BSM views and MyBSM pages for application teams using integrated data from SiteScope
- Administrator of HP BSM and SiteScope application and servers for multiple environments
- Provided onboarding, runbooks, and introductory training for the client and application teams
- Created and delivered alerts and reports on metrics captured from SiteScope to application teams and management.
HP BAC Consultant
J9 TECHNOLOGIES
Seattle, WA
01.2010 - 01.2012
- Provided on-boarding and support to the application teams
- Created and maintained HP LoadRunner Virtual User Generator BPM scripts
- Created and maintained HP BAC 8.x views and reports from SiteScope and BPM data
- Setup and maintained HP SiteScope monitoring and alerts
- Created custom HP BSM alerts and reports based on KPI metrics
- Created Service Level Agreements when needed by the customer
- Assisted in the migration of HP BAC 8.4 to BSM 9
- Created and provided standards recommendations and best practices guidance documentation.
HP BAC Administrator
MIAMI DADE COUNTY PUBLIC SCHOOLS
Miami, FL
01.2008 - 01.2010
- Installed HP Business Availability Center Gateway server, Database server, Data Processing server, Diagnostics server, SiteScope server, and multiple Business Process Monitoring servers
- Integrated HP Diagnostics server, HP SiteScope server and the Business Process Monitoring servers with HP Business Availability Center to be monitored
- Developed End User Monitoring scripts with HP LoadRunner Virtual User Generator to simulate users in our enterprise and determine if there were problems with user experience
- Installed Real User Monitoring server and probes to collect server performance and availability
- Created Service Level Agreements with the teams responsible for the monitored applications or services
- Setup alerts by email and customized MyBSM with contact information for the Production Operations staff
- Developed individual views by application and environment for monitoring by teams.
Education
A.S., Internet Services Technology -
Miami Dade College
Skills
- Project Management
- Technical reporting
- Engineering Documentation
- Software Development
- System Design
- Programming Languages
- Machine Learning
- Data Analysis
- Engineering Design
- IT skills
- System Integration
- DevOps Engineering
- Azure DevOps experience
- Secure DevOps
- AWS DevOps Integration
- Advanced C# Programming
Professionalreferences
- Fee Vu, (703) 362-0370, Director, PureIntegration
- Brian Brumfield, (937) 707-0290, Senior Consultant, J9 Technologies
- Dale Weise, (206) 766-3386, Application Operations Manager, The Boeing Company
- Shane Courtney, (678) 571-7053, Operational Readiness Team, Lead Monitoring Engineer, The Walt Disney Company
Technicalknowledge
Microsoft Windows Server 2016, Windows 10, Ubuntu, z/OS 1.9, HTML5, XHTML, ActionScript, XML, CSS2, Easytrieve, JCL, C++, Java, Perl, Visual Basic, PHP, .NET, ASP, Python 3.x, JSON, REST, SOAP, MySQL, phpMyAdmin, Microsoft SQL Server, BMC Control-M 6.3.xx, BMC Enterprise 7.0, BMC Web Access 6.2, Web Launch, BMC Control Module for SAP 6.3, BMC Control Module for Databases, Control-M for z/OS version 6.3.xx, SevOne Network Management System, SevOne Data Insight, Micro Focus APM 9.X, SiteScope 11.X, Diagnostics 8.X, Business Process Monitor 9.X, LoadRunner Virtual User Generator 12.X, AppDynamics, Watchmen, Grafana, BMC Control-D, JIRA 7.X, CA Agile Central (Rally), PMG Service Catalog, Ansible 2.4.X, AWS EC2, Netbeans, Eclipse IDE, SOAP UI, Fiddler, Joomla CMS, Passport 7.0, HEAT, Peregrine, PGP encryption, VMware, Putty, Websec Oauth 2.0, Postman
Timeline
Engineer III, Engineer Operations
COMCAST
01.2020 - Current
Micro Focus APM Engineer
PUREINTEGRATION
01.2013 - 01.2020
HP BSM Monitoring Engineer
ORASI
01.2012 - 01.2013
HP BAC Consultant
J9 TECHNOLOGIES
01.2010 - 01.2012
HP BAC Administrator
MIAMI DADE COUNTY PUBLIC SCHOOLS
01.2008 - 01.2010
A.S., Internet Services Technology -
Miami Dade College