Joshua Polk
Williams Bay ,WI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Taker
Private Care
12.2022 - Current
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Assisted patients with daily living activities for improved quality of life and increased independence.
Patient Service Representative
Advocate Aurora Health Care
10.2021 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Patient Care Taker
Private Practice
06.2021 - 08.2021
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Assisted patients with daily living activities for improved quality of life and increased independence.
Education
Bachelor of Science - Nursing
Aurora University
Aurora, IL12.2025
High School Diploma -
Elkhorn Area High School
Elkhorn, WI06.2021
Skills
- Dementia Care
- Compassionate Care
- Personal Hygiene Assistance
- Emotional Support
- Feeding Assistance
- Adaptive Learning
- Mobility Assistance
- Healthcare coordination
- Cultural Sensitivity
- Customer Service
- Problem-solving abilities
- Critical Thinking
Certification
BLS Provider
Timeline
Patient Care Taker
Private Care
12.2022 - Current
Patient Service Representative
Advocate Aurora Health Care
10.2021 - Current
Patient Care Taker
Private Practice
06.2021 - 08.2021
Bachelor of Science - Nursing
Aurora University
High School Diploma -
Elkhorn Area High School
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