Joshua Pontbriand
Granbury,TX
Summary
Customer-oriented, strategic-thinking sales professional with over 15 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
19
19
years of professional experience
Work History
Logistics Manager
Hotshot Freight Systems LLC
10.2022 - Current
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
- Kept corporate departments and customers updated on critical shipments.
- Organized records of vehicles, schedules and completed orders.
- Reviewed established business practices and improved processes to reduce expenses.
- Prospected for leads to build pipeline and convert to sales opportunities.
Dispatcher
Sunstate Equipment Company
10.2020 - 10.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 14 fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Lead Dispatcher
Tex-Mix Concrete
12.2018 - 10.2020
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Trained over 8 employees on accurate triaging and dispatching procedures while personally handling over 100 daily calls.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Evaluated accuracy and compliance of all documentation and reports.
- Kept detailed and updated records of calls in physical and electronic databases.
- Conducted research on logistics operations, including literature reviews, interviews and site visits.
- Provided dispatch support for roadside assistance calls.
- Answered customer requests with information about product availability, shipping information and status updates.
- Managed eight dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Dispatcher
Leander Independent School District
04.2018 - 12.2018
- Tracked all changes in computer system to keep records current and accurate.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Oversaw scheduling for day-to-day activities of 200 transportation employees.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Provided dispatch support for roadside assistance calls.
Sales Representative
United Rentals
09.2015 - 10.2017
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Cross-sold additional products and services to purchasing customers.
- Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
- Built positive and productive customer connections to drive consistent sales.
- Prepared and processed contracts and order forms for new and existing customers.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Interfaced with customers to resolve problems quickly.
Sales Representative
United Rentals
08.2013 - 09.2015
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Cross-sold additional products and services to purchasing customers.
- Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
- Built positive and productive customer connections to drive consistent sales.
- Prepared and processed contracts and order forms for new and existing customers.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Interfaced with customers to resolve problems quickly.
Rental Coordinator
Caterpillar
02.2005 - 08.2013
- Resolved customer complaints and fostered customer retention and loyalty.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Delivered top quality customer service in professional manner while managing multiple tasks.
- Recorded accurate customer orders utilizing company computer system.
- Processed order transactions, including debit and cash operations.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
Education
High School Diploma -
Kingsburg High School
Kingsburg, CASkills
- Relationship selling
- Inside and outside sales
- Client acquisition strategies
- Product management and pricing
- On-site product demonstrations
- Product and service knowledge
- Delivery procedures
- Delegating work
- Processing orders
- Improving operations
- Data entry
- Customer relationship management
- Transportation Management Systems
- Fleet Dispatch
- Purchasing Management
- Carrier Negotiations
- Shipping Documentation
- Supply Chain Management
- Documentation
- Shipping and Receiving Operations
- Team Management
- Safety Standards
- Vendor Relationship Management
- Logistics Management
- Continuous Improvement
- Operational Management
Timeline
Logistics Manager
Hotshot Freight Systems LLC
10.2022 - Current
Dispatcher
Sunstate Equipment Company
10.2020 - 10.2022
Lead Dispatcher
Tex-Mix Concrete
12.2018 - 10.2020
Dispatcher
Leander Independent School District
04.2018 - 12.2018
Sales Representative
United Rentals
09.2015 - 10.2017
Sales Representative
United Rentals
08.2013 - 09.2015
Rental Coordinator
Caterpillar
02.2005 - 08.2013
High School Diploma -
Kingsburg High School
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