JOSHUA PONTOON
Walterboro,SC
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Travel Coordinator
South Carolina Parks, Recreation, and Tourism
08.2024 - Current
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Provided clients with literature outlining available services at destinations and transfer points.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
Manufacturing Technician / Production Operator
Sundaram Clayton USA, LLC
05.2023 - 05.2024
- Ensure safety compliance and an organized workspace for efficient production
- Troubleshoot and repair machinery to maintain quality standards
- Collaborate with the team to optimize processes and achieve production targets
- Streamlined manufacturing operations through systematic equipment monitoring, troubleshooting, and implementation of preventive maintenance protocols to enhance production efficiency
- Executed precise machine changeovers and process optimizations while maintaining rigorous quality standards and meeting production targets consistently
Computer Lab Assistant
Northside Elementary School
11.2021 - 05.2022
- Assist users with software navigation and technical troubleshooting, improving user satisfaction
- Conduct computer workshops, enhancing digital skills and productivity for over 200 users
- Maintain lab equipment, ensuring optimal functionality and compliance with software licenses
- Monitor the lab environment, enforcing policies to create an organized, efficient workspace
- Collaborate with IT personnel, resolving complex issues and improving lab operations
- Streamlined computer lab operations by implementing user-friendly troubleshooting protocols and maintaining optimal system functionality for educational success
- Developed comprehensive technical documentation and user guides while managing software compliance and security protocols across lab systems
Education
BACHELOR OF ARTS - FINE ARTS
University of South Carolina Aiken
Aiken, SC12.2019
Skills
- Adobe Creative Suite
- Photography
- Machining
- Technical Support
- Windows
- Computer Networking
- IT
- Google Suite
- Mac OS
- Microsoft Office
- Computer Hardware
- IOS
- Manufacturing
- Forklift
- Assembly
Additional Information
Inclusionary Leadership Award, Recognizes individuals or organizations that have demonstrated exceptional commitment, dedication, and innovation in promoting inclusion and diversity within their respective fields or communities., Palmetto Boys State, Prestigious and immersive leadership program designed for high school juniors in South Carolina. First Student with Hearing Impaired to attend the program., Carey White, South Carolina Vocational Rehabilitation Department Beaufort Area, Cwhite5@scvrd.net, 843-538-3116, Linda Taylor, South Carolina Vocational Rehabilitation Department Walterboro Area, ltaylor@scvrd.net, 843-538-3116, Jennifer White, Sign Language Interpreter, interpjen58@yahoo.com, 1 843 860-0875
Certification
COMPTIA Systems Specialist at Trident Technical College
Timeline
Travel Coordinator
South Carolina Parks, Recreation, and Tourism
08.2024 - Current
Manufacturing Technician / Production Operator
Sundaram Clayton USA, LLC
05.2023 - 05.2024
Computer Lab Assistant
Northside Elementary School
11.2021 - 05.2022
COMPTIA Systems Specialist at Trident Technical College
BACHELOR OF ARTS - FINE ARTS
University of South Carolina Aiken
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