Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic
Joshua Pope

Joshua Pope

Fulshear,TX

Summary

Seasoned professional possessing extensive technology and leadership experience of 10+ years. Efficient and industrious individual with a strong work ethic and drive to succeed. Available 40 hours weekly, including overtime and holidays.


Results-driven leader determined to exceed expectations. Successful at engaging and communicating with team members to promote loyalty, respect, and trust.

Overview

11
11
years of professional experience

Work History

Mate

Trader Joe's
11.2020 - Current
  • Assist crew with properly documenting LOA, short term, and long term disability cases via absencesoft software.
  • Assists other crew members in achieving goals.
  • Successfully led a team of 20+ crew members daily.
  • Trains new crew members on store procedures and customer service.
  • Became familiar with products to answer questions and make suggestions.
  • Helps develop crew members to increase store and self-efficacy.
  • Helps create a work atmosphere that is fun and exciting.
  • Creates a WOW customer experience to help create repeat/loyal customers.
  • Upholds integrity and expects the same from all crew and leadership.

Technology Lead

Staples
07.2018 - 09.2020
  • Assisted customers with troubleshooting hardware and software issues.
  • Assisted customers with the in home installation of computer systems, printers, and wireless devices.
  • Used store-provided software to remove malware and viruses from customer PCs.
  • Assisted customers in store and at home with various tech issues, which included troubleshooting and fixing hardware, software, and smartphone issues.
  • Resolved customer conflicts by listening to the issue and finding the appropriate solution.
  • Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence..
  • Trained new employees on proper protocols and customer service standards.

Store Leader

Gamestop
10.2014 - 07.2018
  • Successfully led my team of employees in a high-traffic/volume store.
  • Oversaw the receiving and display of incoming products, meeting planned promotions, and seasonal rotation for sales events.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Recruited, interviewed, and hired staff members who brought talent, enthusiasm, and experience.
  • Trained and developed team members to strengthen the team and help build up and promote those wanting to move ahead.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Protect the store from loss or theft by setting and enforcing exceptional customer service.
  • Maintained attractive, clean, and fully stocked store environments to maintain appeal for every customer.
  • Involved associates in decision-making processes to empower the team and drive continued success.

Education

Bachelor of Science - IT

Southern New Hampshire University
Hooksett, NH
04.2025

General Studies - General Studies

Modesto Junior College
Modesto, CA
2005

High School Diploma -

Turlock High School
Turlock, CA
2001

Skills

  • Phishing awareness
  • Network security
  • Vulnerability assessment
  • Physical security
  • Data security
  • Teamwork and collaboration
  • Problem-solving
  • Excellent communication
  • Self motivation
  • Continuous improvement

Additional Information

  • Authorized to work in the US for any employer

Accomplishments

  • Currently working on completing Google cybersecurity professional certificate. Once completed, I will continue to seek new certificates including A+, Network+, and Security+.
  • Promoted to leadership after only 6 months of employment.
  • While working for Staples, within 6 months of employment I received a promotion to GMD (General Manager Development) due to my dedication and strong work ethics.
  • Supervised team of 20+ staff members.
  • Successfully trained, developed, and promoted multiple team members.

Timeline

Mate

Trader Joe's
11.2020 - Current

Technology Lead

Staples
07.2018 - 09.2020

Store Leader

Gamestop
10.2014 - 07.2018

High School Diploma -

Turlock High School

Bachelor of Science - IT

Southern New Hampshire University

General Studies - General Studies

Modesto Junior College

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