Joshua Porche
Houma
Summary
Current student working toward a Bachelor of Science in Computer Information Systems and seeking opportunity to gain valuable real life experience in the IT world. I have IT help desk experience at Nicholls State University and Phone/Computer repair experience at DropNFix.
Overview
3
3
years of professional experience
Work History
Phone Repair Tech
DropNFix
- Repaired phones daily including screens, batteries, cameras etc
- Troubleshoot phones and computers to solve the problem
- Speak to customers professionally and ensure that we will be able to solve the problem with their phone/computer
IT Help Desk
Nicholls State University
05.2024 - Current
- Documented, researched and resolved customer service issues
- Delivered fast and friendly service to handle questions and service complaints
- Helped office personnel with errands, paperwork and data entry
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
Transportation Associate
Amazon
10.2021 - 05.2023
- Performed trailer moves, coordinated yard activities (such as check in, traffic flow, internal communications with docks, etc.), conducted yard audits, complete driver training programs (Hostler, CDL School, etc.), and operated multiple vehicle asset types over the road as assigned in accordance with business need to support Amazon's transportation network
- Operated CMVs over the road as required while staying on predetermined routes and using approved equipment
- Completed driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered
Education
Bachelor of Science - Computer Information Systems
Nicholls State University
Thibodaux, Louisiana05-2026
High School - undefined
Vandebilt Catholic High School
Houma, Louisiana05.2018
Skills
- Hardware diagnostics
- Diagnostic tools
- Device assembly
- Data recovery
- Hardware repair
- Computer skills
Timeline
IT Help Desk
Nicholls State University
05.2024 - Current
Transportation Associate
Amazon
10.2021 - 05.2023
Phone Repair Tech
DropNFix
High School - undefined
Vandebilt Catholic High School
Bachelor of Science - Computer Information Systems
Nicholls State University
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