Joshua Pounds
Roseville,Michigan
Summary
Dynamic Regional Quality Assurance Manager with a proven track record at MS Companies, specializing in the implementation of robust quality programs and team mentorship. Expertise in problem-solving and project management drives compliance and enhances performance metrics, ensuring operational excellence and customer satisfaction. Committed to fostering a culture of continuous improvement, effective communication, and collaboration across all levels of the organization. Results-oriented leader dedicated to elevating quality standards and achieving organizational goals.
Overview
17
17
years of professional experience
Work History
Regional Quality Assurance Manager
MS Companies
Charlotte, USA
07.2025 - Current
- Lead, mentor, and train a regional team of QA/QC professionals, ensuring they adhere to quality standards and procedures.
- Conduct regular, complex inspections and audits at various regional sites to ensure compliance with all quality standards.
- Ensure the effective implementation of the company's quality programs and policies across the region.
- Analyze quality data to identify trends, monitor performance, and report on key quality metrics.
- Investigate product defects and customer complaints, determine root causes, and work with teams to implement corrective and preventative actions.
- Ensure adequate and qualified quality control staff are assigned to field sites and conduct training on quality standards.
- Maintain and manage all quality control documentation for the region, ensuring proper record-keeping.
Operations Manager
Kroger
Romulus, USA
09.2022 - 06.2025
- Planned production and staffing needs on a daily, weekly, and period basis.
- Worked hand in hand with all departments to maximize productivity, performance, and KPIs.
- Enhanced safety and sanitation standards across warehouse operations, ensuring compliance and fostering a secure work environment.
- Monitored and met all order accuracy requirements and expectations.
- Developed and trained all supervisors and team leaders.
- Supervised and coached direct reports, completing performance reviews and delivering actionable feedback to improve team effectiveness.
- Communicated with fellow supervisors and managers concerning daily operational activities.
- Conducted meetings with hourly associates.
- Created productivity reports for distribution and service centers, tracking labor standards and hours to align with budget goals and divisional objectives.
Operations Manager
New Image
Romulus, USA
09.2021 - 09.2022
- Executed Environmental Health Safety & Compliance program to uphold regulatory standards and promote workplace safety.
- Ensured job sites are operated according to the operations manual, schedules and scope of work.
- Monitored timekeeping for assigned accounts on a daily basis and followed all procedures for labor cost control.
- Reviewed and authorized materials orders to align with project specifications and maintain quality standards.
- Conducted online inspections and ensured execution of deficiency work tickets to enhance operational compliance.
- Attended MBRs and QBRs for assigned accounts according to the established schedule.
- Participated in the onboarding process for all subordinate positions.
- Responded to all calls and work tickets from customer care to ensure customer satisfaction and retention.
- Followed the flow chart of work ticket processing and closure.
Materials Supervisor
Yanfeng Automotive Interiors
Highland Park, USA
01.2021 - 09.2021
- Developed and maintained policies applicable to the operations of the plant in areas including material handling, inventory control, and operation support.
- Supervised the activities of the materials team members with regard to production support, inventory control, and data reporting.
- Monitored scheduling of incoming production material to ensure adequate inventory levels.
- Conferred with the production and materials managers to establish work schedules, as well as accountabilities and goals for performance evaluations.
- Managed for maximum efficiency and productivity of personnel.
- Maintained adherence to company policies, safety standards, and good housekeeping practices.
- Communicated effectively with the team and maintained a positive employee relationship.
- Utilized proper and judicious disciplinary measures when required.
- Monitored and reported scrap and other inventory-related data to maintain accurate levels of material for the production line.
Warehouse Supervisor
Bridgewater Interiors
Warren, USA
11.2017 - 12.2019
- Successfully launched a new warehouse to control the inventory of an existing production facility.
- Launched new standard pack and kitting operations for three platforms.
- Responsible for key startup metrics including employee training, equipment, trial runs, customer pilot deliveries and launch cost within our budget.
- Managed daily operations along with support groups including safety, quality, and materials.
- Maintained a cohesive relationship with union leadership through weekly meetings and daily communication of all issues.
- Responsible for the inbound and outbound materials management process on a just in time delivery basis.
- Ensured raw materials were received and taken out of inventory.
Materials Supervisor
Magna Seating International
Highland Park, USA
03.2016 - 11.2017
- Managed team leaders, forklift drivers, tugger drivers and material sequencers.
- Ensured material racks off-line and line side were stocked during and after shift.
- Oversaw all sequenced material being sent to the production line.
- Assisted in cycle and inventory counts as needed.
- Managed shipping and receiving, handled all incoming and outgoing shipments.
- Managed 16 Docks having trailers unloaded and reloaded for 2 business units.
- Operated in a just in time facility.
Materials Team Leader
Magna Seating International
Highland Park, USA
01.2012 - 03.2016
- Ensured team members were adhering to safety policies and practices thoroughly.
- Answered all calls from the production line concerning mis-kits and missing parts and was responsible for getting those parts to the line in a timely manner.
- Attended daily meetings with my supervisor to discuss manpower and material issues for the day.
- Filled in and assisted the team as needed by driving forklifts and or material handling.
Forklift Operator
Magna Seating International
Highland Park, USA
01.2010 - 01.2012
- Operated forklifts to transport, stack, and unstack goods, materials, and equipment.
- Loaded and unloaded materials from trailers and moved them to the production line or the appropriate storage areas within the facility.
- Ensured the safety of the equipment and transported items securely.
- Complied with all Osha regulations.
Education
Associates Degree - Business Management
Macomb Community College
Clinton Township, MI05-2024
Skills
- Quality Control
- Quality Training
- Policy Implementation
- Process Optimization
- Project Management
- Operations Management
- Time Management
- Multi-Tasking
- Team Building
- Conflict Resolution
- Problem-Solving
- Active Listening
- People Management
- Inventory Control
- Cycle Counting
Accomplishments
Youth Coach and Mentor- 2018-2021- New Generation Ministries
Assistant Freshman Boys Basketball Coach- 2018-2020-Madison Heights High School
Head Girls Basketball Coach-2021-2022-Madison Heights High School
Head Girls Basketball Coach-2023-2024-Clintondale Middle School
Assistant JV Boys Basketball Coach 2024-2025-Madison Heights High School
Awards
- 2 Year Safety Award, 10/03/25
- Award/Communicating Effectively And Candidly, 10/18/24
- Leadership Award/Achieving Results Through Teamwork, 08/04/23
- Leader Of The Quarter, 06/27/23
Timeline
Regional Quality Assurance Manager
MS Companies
07.2025 - Current
Operations Manager
Kroger
09.2022 - 06.2025
Operations Manager
New Image
09.2021 - 09.2022
Materials Supervisor
Yanfeng Automotive Interiors
01.2021 - 09.2021
Warehouse Supervisor
Bridgewater Interiors
11.2017 - 12.2019
Materials Supervisor
Magna Seating International
03.2016 - 11.2017
Materials Team Leader
Magna Seating International
01.2012 - 03.2016
Forklift Operator
Magna Seating International
01.2010 - 01.2012
Associates Degree - Business Management
Macomb Community College